So far, in this series of blogs on the evolution of banking operations for the digital era, we’ve looked firstly ...
Great brands aim to make an impact on the world. They use purpose to drive action. And according to a recent Accenture ...
Many organizations still view customer service as a cost of doing business. As a result, they focus mostly on improving ...
The shift to digital services has accelerated since 2020, improving the potential of Open Banking payments to become a ...
When your bank’s customers are using the products and services you offer them, do they always navigate along the ...
If you’re like me, you’re always looking for the most expedient way to get things done right. However, to my mind, ...
A version of this piece also appears on Think with Google. How strong is the connection between the CFO and CMO in ...
The last two years have changed how banks are approaching their digital journeys. That’s why I wanted to write about ...
Few industries have faced more disruption over the past two years than travel. Ever-changing pandemic travel ...
One of the things I hear most from our banking clients today is that, as they increasingly adopt digital technologies, ...
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But...
In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...
Digital payments are gaining popularity as cash usage declines around the world. While card payments still dominate in countries where they have a large incumbent advantage, digital products like paym...
Buy now, pay later (BNPL). It’s a message that appeals to customers, and it’s a growing trend that’s shaking up the credit industry. Fintechs have been moving aggressively to offer BNPL point-of-sale ...
At the recent Money 20/20 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executiv...
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
Most of the time, major moments of change only become obvious in retrospect. But the COVID-19 pandemic has been a watershed moment for banking visible in real-time. Each new day in 2022 takes us furth...
There’s a buzz in the payments industry following Apple’s announcement that it will enable “tap on phone” on its devices. Let’s take a closer look at this opportunity and why everyone is talking about...
