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Latest Customer Experience blogs

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The ultimate guide to product innovation in banking

The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from ...

What’s next? 3 powerful CX takeaways from Sibos
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What’s next? 3 powerful CX takeaways from Sibos

I attended Sibos 2022 in Amsterdam and connected with clients and partners to discuss the future of banking. With so ...

Four big ideas in the wake of Sibos 2022
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Four big ideas in the wake of Sibos 2022

In the wake of the Sibos conference, it looks to me like banking right now is full of paradoxes. Central bank digital ...

943 Views

Why retail banking presents rare opportunities right now

The world of banking is big—too big for one person to cover alone, especially with today’s digitally-fueled pace of ...

1384 Views

Why banks should look beyond advice for growth

Banks face a trust paradox. While customers trust banks with their money, only 19% of them say they are interested in ...

How can banking ops help increase productivity
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How can banking ops help increase productivity

So far, in this series of blogs on the evolution of banking operations for the digital era, we’ve looked firstly ...

1910 Views

Banking on brand purpose: Three ways to unlock ROI

Great brands aim to make an impact on the world. They use purpose to drive action. And according to a recent Accenture ...

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Three ways for banks to re-imagine service—and grow sales

Many organizations still view customer service as a cost of doing business. As a result, they focus mostly on improving ...

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How to get it right: Open Banking payment errors

The shift to digital services has accelerated since 2020, improving the potential of Open Banking payments to become a ...

Do your banking customers follow your happy path?
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Do your banking customers follow your happy path?

When your bank’s customers are using the products and services you offer them, do they always navigate along the ...

View our latest insights

Accenture Banking Experience Reimagined

The banking experience reimagined

Accenture identifies four opportunity areas for reinventing the banking customer experience and reinforcing trust in banking relationships.

Customer Experience Authors

Michael Abbott

Senior Managing Director – Global Banking Lead

Paula O'Reilly

Senior Managing Director – Midwest Technology Lead

Amit Mallick

Managing Director – Global Open Banking & API Lead

Cameron Krueger

Managing Director – Specialty Finance

Chris Scislowicz

Managing Director – Global Lending Lead

Dilnisin Bayel

Managing Director – Credit Lead, Europe

Jess Murray

Managing Director – Song, Banking & Capital Markets Lead, North America