The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from ...
How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According ...
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. ...
Banking has been blasted by the winds of change in 2023. If you think we’re not in Kansas anymore, you’re not alone. ...
I attended Sibos 2022 in Amsterdam and connected with clients and partners to discuss the future of banking. With so ...
In the wake of the Sibos conference, it looks to me like banking right now is full of paradoxes. Central bank digital ...
The world of banking is big—too big for one person to cover alone, especially with today’s digitally-fueled pace of ...
Banks face a trust paradox. While customers trust banks with their money, only 19% of them say they are interested in ...
So far, in this series of blogs on the evolution of banking operations for the digital era, we’ve looked firstly ...
Great brands aim to make an impact on the world. They use purpose to drive action. And according to a recent Accenture ...
Early trials with generative AI show that the tangle of legacy code that hinders every aspect of the transformation of banks’ core products and services could be quickly and effectively resolved. By ...
Spring is a time when most people, bankers included, take a fresh look at the challenges they face and tackle them with renewed vigor. Commercial banking should be on this year’s spring-cleaning list....
The advantages of cloud technologies are widely recognized, offering enhanced productivity, agility, resilience, and innovation. Despite these benefits, the Financial Services industry lags behind oth...
As you start strategic planning this August, consider this: automated, data-driven lending is no longer a future vision—it’s happening now. In our Commercial Banking Top Trends for 2024, we spot...
If it wasn’t already apparent, the sudden emergence of generative AI has certainly confirmed it: the ability to quickly respond to new challenges and opportunities is a critical attribute of any...
Interest rates and inflation are on everyone’s minds. Cost-conscious customers want to see value for their money and don’t want to pay for what they don’t use. Companies, in turn, are looking to bette...
We’re all still trying to get our heads around the big question confronting all commercial bankers right now: how and where will generative AI have the greatest impact? In our recent analysis of the t...
Following the release of our new report, “The age of AI: Banking’s new reality”, I sat down with my team to discuss how generative AI is reshaping the banking industry. It sparked an interesting...
The financial services sector, like many industries, is undergoing a transformation to drive new revenue streams and profitability. This shift is fueled by evolved and new business models based on adv...
For decades, commercial cards have provided card issuers with high fee income and strong P&Ls. The market is growing and evolving, with virtual cards as the primary driver. Virtual cards, which of...
