The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from ...
I attended Sibos 2022 in Amsterdam and connected with clients and partners to discuss the future of banking. With so ...
In the wake of the Sibos conference, it looks to me like banking right now is full of paradoxes. Central bank digital ...
The world of banking is big—too big for one person to cover alone, especially with today’s digitally-fueled pace of ...
Banks face a trust paradox. While customers trust banks with their money, only 19% of them say they are interested in ...
So far, in this series of blogs on the evolution of banking operations for the digital era, we’ve looked firstly ...
Great brands aim to make an impact on the world. They use purpose to drive action. And according to a recent Accenture ...
Many organizations still view customer service as a cost of doing business. As a result, they focus mostly on improving ...
The shift to digital services has accelerated since 2020, improving the potential of Open Banking payments to become a ...
When your bank’s customers are using the products and services you offer them, do they always navigate along the ...
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
The disruptions of the past two and a half years have dispelled the notion that cloud migration is a distant proposition. Instead, the cloud is the 21st century foundation for 21st century banking. Ba...
Buy now, pay later (BNPL). It’s a message that appeals to customers, and it’s a growing trend that’s shaking up the credit industry. Fintechs have been moving aggressively to offer BNPL point-of-sale ...
There’s a buzz in the payments industry following Apple’s announcement that it will enable “tap on phone” on its devices. Let’s take a closer look at this opportunity and why everyone is talking about...
You can divide the history of money into five epochs, with each creating a new paradigm for the exchange of value. We are about to enter the next one—and it might just mean that the idea of money will...
ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began thei...
Sulabh Agarwal unpacks the major forces driving payments innovation in 2022.
Environmental, social and governance (ESG) ratings are essential for banks and the companies they fund. But too often these sustainability assessments are opaque and inconsistent. Now, regulations t...
Our first metaverse post attracted a lot of attention and prompted the Ultimate Guide to Banking in the Metaverse. These posts discussed the first step in moving to the metaverse: educating your teams...
