The ultimate guide to banking in the cloud
The disruptions of the past two and a half years have dispelled the notion that cloud migration is a distant proposition. Instead, the cloud is the 21st century foundation for 21st century banking. Ba...
Future of Banking
Digital Banking
Canada
Open Banking
Customer Engagement
Payments Trends
COVID-19
Banking
Banking Technology
Digital Banking
Canada
Open Banking
Customer Engagement
Payments Trends
COVID-19
Banking
Banking Technology
Latest Customer Experience blogs
311 Views
Breaking Barriers: Exploring How Banks Scale Generative AI for Growth
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. ...
718 Views
5 ways to reignite customer relationships for growth
Banking has been blasted by the winds of change in 2023. If you think we’re not in Kansas anymore, you’re not alone. ...
4382 Views
The ultimate guide to product innovation in banking
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from ...
792 Views
What’s next? 3 powerful CX takeaways from Sibos
I attended Sibos 2022 in Amsterdam and connected with clients and partners to discuss the future of banking. With so ...
1059 Views
Four big ideas in the wake of Sibos 2022
In the wake of the Sibos conference, it looks to me like banking right now is full of paradoxes. Central bank digital ...
1150 Views
Why retail banking presents rare opportunities right now
The world of banking is big—too big for one person to cover alone, especially with today’s digitally-fueled pace of ...
1885 Views
Why banks should look beyond advice for growth
Banks face a trust paradox. While customers trust banks with their money, only 19% of them say they are interested in ...
1045 Views
How can banking ops help increase productivity
So far, in this series of blogs on the evolution of banking operations for the digital era, we’ve looked firstly ...
2728 Views
Banking on brand purpose: Three ways to unlock ROI
Great brands aim to make an impact on the world. They use purpose to drive action. And according to a recent Accenture ...
1780 Views
Three ways for banks to re-imagine service—and grow sales
Many organizations still view customer service as a cost of doing business. As a result, they focus mostly on improving ...
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The banking experience reimagined
Accenture identifies four opportunity areas for reinventing the banking customer experience and reinforcing trust in banking relationships.
Commercial banking top trends in 2023
The world of commercial banking faces uncertainty today. As a result, it is difficult to make confident decisions about the medium-to-long term. However, Accenture believes commercial banks have an op...
5 ways ISO 20022 could rewrite the future of payments
ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began thei...
The ultimate guide to product innovation in banking
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
Why money in the metaverse is a huge opportunity for banks
You can divide the history of money into five epochs, with each creating a new paradigm for the exchange of value. We are about to enter the next one—and it might just mean that the idea of money will...
How banks can enter the metaverse with purpose
Our first metaverse post attracted a lot of attention and prompted the Ultimate Guide to Banking in the Metaverse. These posts discussed the first step in moving to the metaverse: educating your teams...
Six steps to help banks reach net-zero
It’s fantastic that banks are taking the lead in the fight against climate change. Over 50 banks from across the world have pledged to reach net-zero carbon emissions by 2050. And many more are set to...
How banks can thrive in the face of rising interest rates
Bankers must be weary of all the talk about disruption; in the past 15 years they’ve had to survive both the economic and reputational fall-out of the Great Recession, digitize their business and star...
Banking on brand purpose: Three ways to unlock ROI
Great brands aim to make an impact on the world. They use purpose to drive action. And according to a recent Accenture Song study on North American banking customers, “brand purpose” is no longer a ni...
The three key areas of fintech acquisition success
For the past five years, banks have transformed by, in part, focusing on bank-to-bank mergers. However, the surge in banking M&A will shift from traditional acquisitions as banks clamor for disrup...
