The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from ...
How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According ...
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. ...
Banking has been blasted by the winds of change in 2023. If you think we’re not in Kansas anymore, you’re not alone. ...
I attended Sibos 2022 in Amsterdam and connected with clients and partners to discuss the future of banking. With so ...
In the wake of the Sibos conference, it looks to me like banking right now is full of paradoxes. Central bank digital ...
The world of banking is big—too big for one person to cover alone, especially with today’s digitally-fueled pace of ...
Banks face a trust paradox. While customers trust banks with their money, only 19% of them say they are interested in ...
So far, in this series of blogs on the evolution of banking operations for the digital era, we’ve looked firstly ...
Great brands aim to make an impact on the world. They use purpose to drive action. And according to a recent Accenture ...
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
Early trials with generative AI show that the tangle of legacy code that hinders every aspect of the transformation of banks’ core products and services could be quickly and effectively resolved. By ...
Spring is a time when most people, bankers included, take a fresh look at the challenges they face and tackle them with renewed vigor. Commercial banking should be on this year’s spring-cleaning list....
With 2023 in the rearview mirror, we can look back on the year with 20/20 clarity. This year saw banks confronting multiple risks, some foreseeable and others less so. If the year has taught us anythi...
It’s an open secret in payments that the commercial client experience is often second-class, far surpassed in both innovation and investment by consumer offerings. For years this disparity didn’t reac...
The advantages of cloud technologies are widely recognized, offering enhanced productivity, agility, resilience, and innovation. Despite these benefits, the Financial Services industry lags behind oth...
As you start strategic planning this August, consider this: automated, data-driven lending is no longer a future vision—it’s happening now. In our Commercial Banking Top Trends for 2024, we spot...
We’re all still trying to get our heads around the big question confronting all commercial bankers right now: how and where will generative AI have the greatest impact? In our recent analysis of the t...
Interest rates and inflation are on everyone’s minds. Cost-conscious customers want to see value for their money and don’t want to pay for what they don’t use. Companies, in turn, are looking to bette...
Following the release of our new report, “The age of AI: Banking’s new reality”, I sat down with my team to discuss how generative AI is reshaping the banking industry. It sparked an interesting...
