The payments industry is evolving rapidly, driven by changing consumer and commercial needs. Payments executives are grappling with rising costs, shrinking margins and emerging technologies like generative AI, prompting a reevaluation of their strategies. The key question is: What tech investments should…
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The financial services industry is undergoing a fundamental shift, driven by Open Banking’s rapid rise in North America. This trend is amplified by the just released Dodd-Frank 1033 rule, which requires that financial institutions (FIs) provide consumers with greater access to their…
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In October 2024, Apple is set to open its NFC (Near-Field Communication) technology using the Secure Element (SE) to third-party platforms, ushering in a new era of competition and innovation in digital wallets. This change presents a significant opportunity for banks, fintech…
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In our discussions with banking executives, a common theme is how the lending market is changing and constantly giving rise to threats and opportunities, as covered in our Commercial Banking Top Trends for 2024. Confronting these changes is essential, but it also…
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The advantages of cloud technologies are widely recognized, offering enhanced productivity, agility, resilience, and innovation. Despite these benefits, the Financial Services industry lags behind other sectors in adopting cloud technology. According to our Cloud Rotation Index study, only 15% of banks’ workloads…
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Drawing from our Commercial Banking Top Trends for 2024, this series explores how banks can modernize their lending business and differentiate the customer experience by integrating AI, machine learning and other advanced tools. Previously, we touched on the disruptions in lending and…
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For decades, commercial cards have provided card issuers with high fee income and strong P&Ls. The market is growing and evolving, with virtual cards as the primary driver. Virtual cards, which offer businesses an efficient and secure way to make payments without…
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As you start strategic planning this August, consider this: automated, data-driven lending is no longer a future vision—it’s happening now. In our Commercial Banking Top Trends for 2024, we spotlight this critical trend shaping the industry’s future. This three-part blog series looks…
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Interest rates and inflation are on everyone’s minds. Cost-conscious customers want to see value for their money and don’t want to pay for what they don’t use. Companies, in turn, are looking to better align their pricing with costs. Even as budgets…
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In part one of my blog, I explored how current macroeconomic events are akin to a solar storm and the Northern Lights are the manifestation of the banking industry’s reaction to uncertainty. In part two, I will discuss key areas banks should…
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The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
Spring is a time when most people, bankers included, take a fresh look at the challenges they face and tackle them with renewed vigor. Commercial banking should be on this year’s spring-cleaning list....
Early trials with generative AI show that the tangle of legacy code that hinders every aspect of the transformation of banks’ core products and services could be quickly and effectively resolved. By ...
With 2023 in the rearview mirror, we can look back on the year with 20/20 clarity. This year saw banks confronting multiple risks, some foreseeable and others less so. If the year has taught us anythi...
It’s an open secret in payments that the commercial client experience is often second-class, far surpassed in both innovation and investment by consumer offerings. For years this disparity didn’t reac...
As you start strategic planning this August, consider this: automated, data-driven lending is no longer a future vision—it’s happening now. In our Commercial Banking Top Trends for 2024, we spot...
The advantages of cloud technologies are widely recognized, offering enhanced productivity, agility, resilience, and innovation. Despite these benefits, the Financial Services industry lags behind oth...
We’re all still trying to get our heads around the big question confronting all commercial bankers right now: how and where will generative AI have the greatest impact? In our recent analysis of the t...
Interest rates and inflation are on everyone’s minds. Cost-conscious customers want to see value for their money and don’t want to pay for what they don’t use. Companies, in turn, are looking to bette...
Following the release of our new report, “The age of AI: Banking’s new reality”, I sat down with my team to discuss how generative AI is reshaping the banking industry. It sparked an interesting...
