At the recent Money 2020 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executives to find out what they thought were the biggest potential disruptors and…
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I’m sure you’ve read the headlines about people who retired early, went back to school, made career shifts, or decided to pursue their passion projects full-time over the last year or so. And like me, you probably know people personally whose pandemic…
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Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But a new breed of app is on the rise,…
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The fintech revolution is here: Over $34 billion of venture-capital funding went to fintechs in the second quarter of 2021. As technology continues to disrupt the traditional way of doing things and innovation moves at an increasing pace—some say a “frenetic” pace—the…
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As a child of the ’80s, I loved the “choose your own adventure” books. The idea that, as a child, I could control the outcome of the story I was reading was simply mind-blowing. Therefore, with ’80s-themed nostalgia seemingly everywhere at the…
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Today’s world of operational risk for banks is much different from what it was two years ago. More complex. More volatile. And moving faster, according to our global risk research. In fact, 77% of risk leaders we surveyed believe that complex, interconnected…
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The small-and medium-sized enterprises (SMEs) landscape has been significantly altered over the last two years. Many businesses struggled, others adapted and innovated, and many new SMEs were born during the pandemic. Regardless of whether they thrived or neared failure, all of them…
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As banks turn to the cloud to transform their operations and catalyze growth, many are still searching for silver linings. Our multi-sector survey, Modern Cloud Champions, found that 65% of banks are not capturing the full value they expect from the cloud. Some of…
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Everything has changed with the pandemic. Now is the moment for bank marketers to evolve, meeting new expectations and finding meaningful ways to connect to their customers. According to The Great Marketing Declutter, nearly 70% of marketing executives say the past year…
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Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and fresh analysis you’re used to finding in the report, the Top 10 Banking Trends paper…
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This year´s reporting season has brought sustainability and environmental, social and governance (ESG)-related efforts to the forefront of international banks’ annual reports, including their future o...
This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey. Sub...
Since the onset of COVID-19, bankers everywhere are talking about cloud. And rightly so, as the benefits of cloud are clear. The conversation itself hasn’t changed much, but what has changed is timeli...
The global adoption of ISO 20022 is the most far-reaching and widely underestimated development in payments today. It’s not shocking that the transition hasn’t attracted the attention it merits. ISO 2...
In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...
The Efma-Accenture Banking Innovation Awards have been a catalyst for innovation in banking since their inception in 2013. Since then, I look forward to them every year as the industry rewards and cel...
The COVID-19 pandemic has driven a rapid uptake of digital banking around the world. The incredible speed of the adoption has rewritten some of the fundamentals of the industry, including how consumer...
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
In my last post, I talked about the important role Request to Pay (RtP) will play in the future of payments—it will , bring flexibility to payers, cost reduction and efficiency to billers, and a huge ...
This blog is based on my keynote presentation at the 2021 Payments Canada SUMMIT Payments leaders probably feel like they are living in the future right now. The pandemic changed the industry forever....
