Banking in the metaverse: The next frontier
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
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Banking Technology
Future of Banking
digital services
Customer behaviour
Commercial Banking
Banking Business Models
Empathetic Banking
Data & Analytics
Latest Digital Banking blogs
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298 Views
Want to boost your digital journey? Then bet smart
The last two years have changed how banks are approaching their digital journeys. That’s why I wanted to write about ...
5219 Views
The ultimate guide to banking in the metaverse
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have ...
311 Views
Is operations a source of competitive advantage?
How is operations perceived within your bank? As a back-end function ripe for continual cost reductions? Or as an ...
503 Views
How can mid-sized banks compete in the big leagues?
The big players in commercial banking are making major investments in technology to quickly ramp up their digital ...
12675 Views
Banking in the metaverse: The next frontier
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic ...
1120 Views
Growth beyond digital banking: A new day dawns
It's time to stop talking about digital banking as though it’s an end game. Today’s digitalization is just the first ...
477 Views
Empathetic banking at the zero moment of truth
As I touched on in previous posts, banks operating in today’s financial ecosystem are being forced to reconcile ...
681 Views
Four ways European banks help customers reach their goals
The other day, when I went into my local bank branch to speak with my advisor, I was struck by the immensity of the ...
815 Views
Choose your own adventure: A digital lending story
As a child of the ’80s, I loved the “choose your own adventure” books. The idea that, as a child, I could control the ...
1720 Views
For success, neobanks need to know their “why”
If you believe the hype, neobanks are disrupting every corner of the financial services market. The biggest players are ...
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Banking Top 10 Trends for 2022
Our annual Top 10 Banking Trends report predicts the trends that will shape banking’s future.
The ultimate guide to banking in the metaverse
The future of banking: Time to rethink business models
Key trends shaping the future of payments
In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...
Rise of the “super-app”: Opportunity or threat?
Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But...
The ultimate guide to banking in the metaverse
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
Setting the stage for the best banking innovations of 2021
The Efma-Accenture Banking Innovation Awards have been a catalyst for innovation in banking since their inception in 2013. Since then, I look forward to them every year as the industry rewards and cel...
Hit or miss? Our Top 10 Banking Trends, reviewed
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
Banking’s digital shift: Decision time for payments players
The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150...
It’s back to the future for payments
This blog is based on my keynote presentation at the 2021 Payments Canada SUMMIT Payments leaders probably feel like they are living in the future right now. The pandemic changed the industry forever....
How the pandemic accelerated digital payments innovation
The COVID-19 pandemic has pushed digital payments into a new era as businesses around the world were forced to switch quickly from in-store to online. As more and more consumers started to shop online...
Growth in digital payments: A cross-industry view
Digital payments are gaining popularity as cash usage declines around the world. While card payments still dominate in countries where they have a large incumbent advantage, digital products like paym...
