The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from ...
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. ...
The world of banking is big—too big for one person to cover alone, especially with today’s digitally-fueled pace of ...
Great brands aim to make an impact on the world. They use purpose to drive action. And according to a recent Accenture ...
The drive for sustainability will force banks to radically change their relationships with many of their key corporate ...
Bank executives once again may need to adapt and adopt a host of new skills if they’re to guide their organizations to ...
Our first metaverse post attracted a lot of attention and prompted the Ultimate Guide to Banking in the Metaverse. ...
It’s fantastic that banks are taking the lead in the fight against climate change. Over 50 banks from across the world ...
Public pledges by HSBC, ING and UBS to curb their funding of fossil fuel production are welcome signs that the shift to ...
A version of this piece also appears on Think with Google. How strong is the connection between the CFO and CMO in ...
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
Early trials with generative AI show that the tangle of legacy code that hinders every aspect of the transformation of banks’ core products and services could be quickly and effectively resolved. By ...
Spring is a time when most people, bankers included, take a fresh look at the challenges they face and tackle them with renewed vigor. Commercial banking should be on this year’s spring-cleaning list....
With 2023 in the rearview mirror, we can look back on the year with 20/20 clarity. This year saw banks confronting multiple risks, some foreseeable and others less so. If the year has taught us anythi...
It’s an open secret in payments that the commercial client experience is often second-class, far surpassed in both innovation and investment by consumer offerings. For years this disparity didn’t reac...
The advantages of cloud technologies are widely recognized, offering enhanced productivity, agility, resilience, and innovation. Despite these benefits, the Financial Services industry lags behind oth...
As you start strategic planning this August, consider this: automated, data-driven lending is no longer a future vision—it’s happening now. In our Commercial Banking Top Trends for 2024, we spot...
We’re all still trying to get our heads around the big question confronting all commercial bankers right now: how and where will generative AI have the greatest impact? In our recent analysis of the t...
Interest rates and inflation are on everyone’s minds. Cost-conscious customers want to see value for their money and don’t want to pay for what they don’t use. Companies, in turn, are looking to bette...
Following the release of our new report, “The age of AI: Banking’s new reality”, I sat down with my team to discuss how generative AI is reshaping the banking industry. It sparked an interesting...
