Banking in the metaverse: The next frontier
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
Customer Trust
Truly Digital Banking
COVID-19
Customer Experience
Future of Banking
Digital Transformation
SME Banking
Empathetic Banking
Truly Digital Banking
COVID-19
Customer Experience
Future of Banking
Digital Transformation
SME Banking
Empathetic Banking
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How bank CFOs and CMOs can partner to drive growth
A version of this piece also appears on Think with Google. How strong is the connection between the CFO and CMO in ...
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Breaking down common barriers to purpose-driven banking
In this series we’ve taken a close look at the business case for embracing purpose in banking. In short, there’s ...
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Purpose-driven banking in action: A powerful example
For banks, embracing purpose and the financial wellbeing of their customers is more than good PR. As Mohamed Khalil ...
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What purposeful, trust-based banking looks like
In the previous post of this series my colleague Alan McIntyre introduced two strategic pillars, comprising a set of ...
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UK banks can still build trust and revenues with SMEs post-COVID
Small to medium-sized enterprises with up to 250 employees—SMEs—are the bedrock of economies worldwide. In the UK alone ...
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More advisory trust can give bank revenue a 9% boost
In my last blog, I pointed out that low advisory trust is the underlying cause for five percent of banks’ retail ...
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Banks, do right by customers to increase trust
Banks, by and large, should be proud of how they’ve handled the early stages of the COVID-19 crisis—shifting quickly to ...
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Purpose: Driving powerful transformation for banks
Accenture’s Purpose-Driven Banking strategy report shows how leading banks are using purpose as their pathway to growth and profitability.
The ultimate guide to banking in the metaverse
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
Rise of the “super-app”: Opportunity or threat?
Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But...
Key trends shaping the future of payments
In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...
Hit or miss? Our Top 10 Banking Trends, reviewed
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
Banking’s digital shift: Decision time for payments players
The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150...
Growth in digital payments: A cross-industry view
Digital payments are gaining popularity as cash usage declines around the world. While card payments still dominate in countries where they have a large incumbent advantage, digital products like paym...
It’s back to the future for payments
This blog is based on my keynote presentation at the 2021 Payments Canada SUMMIT Payments leaders probably feel like they are living in the future right now. The pandemic changed the industry forever....
The next big payments disruptors may surprise you
At the recent Money 20/20 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executiv...
Unlock the promise of Open Banking market infrastructure
Open Banking allows customers to share access to their banking data with trusted third parties, which then provide the customer with a better banking experience. Its adoption has been uneven around th...
