The ultimate guide to banking in the cloud
The disruptions of the past two and a half years have dispelled the notion that cloud migration is a distant proposition. Instead, the cloud is the 21st century foundation for 21st century banking. Ba...
Customer Experience
Future of Banking
Customer Engagement
Digital Banking
Banking Consumer Study
digital change
Commercial Banking
Innovation
Employee Experience
Future of Banking
Customer Engagement
Digital Banking
Banking Consumer Study
digital change
Commercial Banking
Innovation
Employee Experience
Latest Canada blogs
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How bank CFOs and CMOs can partner to drive growth
A version of this piece also appears on Think with Google. How strong is the connection between the CFO and CMO in ...
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Four ways Canadian banks can prep for Open Banking
The Open Banking wave is picking up speed in Canada. The Advisory Committee on Open Banking, in its final report, said ...
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How banks can win the next generation of retail investors
The market turmoil of 2020-2021, along with an unprecedented surge that has renewed a focus on retail investors, has ...
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How can banks support small business recovery?
The small-and medium-sized enterprises (SMEs) landscape has been significantly altered over the last two years. Many ...
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Banking with personality: Advice for CMOs from Thrivers
Everything has changed with the pandemic. Now is the moment for bank marketers to evolve, meeting new expectations and ...
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Beyond CX: BX delivers exceptional experiences
In my previous post, I started the conversation about the Business of Experience (BX). I encouraged Canadian banks to ...
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Canada, time to expect an innovative lifestyle banking app
The first mobile banking application hit the Canadian market over ten years ago. Since then, advancements have included ...
1429 Views
How banks can embrace the Business of Experience
As I read my colleague Robert Vokes’ perspective on the importance of banking’s human connections in a digital age, I ...
1836 Views
Digital change accelerates in Canada’s commercial banking sector
The launch of the Canada Emergency Business Account (CEBA) last year was remarkable. In a few short weeks, Export ...
1392 Views
Five principles for Canadian banks wanting to build human connections in a digital age
Canadian banks appear to be facing a paradox. The COVID-19 pandemic has kicked the uptake of digital banking into ...
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Banking Top 10 Trends for 2022
Our annual Top 10 Banking Trends report predicts the trends that will shape banking’s future.
The ultimate guide to banking in the metaverse
The future of banking: Time to rethink business models
Commercial banking top trends in 2023
The world of commercial banking faces uncertainty today. As a result, it is difficult to make confident decisions about the medium-to-long term. However, Accenture believes commercial banks have an op...
5 ways ISO 20022 could rewrite the future of payments
ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began thei...
Why money in the metaverse is a huge opportunity for banks
You can divide the history of money into five epochs, with each creating a new paradigm for the exchange of value. We are about to enter the next one—and it might just mean that the idea of money will...
The ultimate guide to product innovation in banking
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
How banks can enter the metaverse with purpose
Our first metaverse post attracted a lot of attention and prompted the Ultimate Guide to Banking in the Metaverse. These posts discussed the first step in moving to the metaverse: educating your teams...
Six steps to help banks reach net-zero
It’s fantastic that banks are taking the lead in the fight against climate change. Over 50 banks from across the world have pledged to reach net-zero carbon emissions by 2050. And many more are set to...
How banks can thrive in the face of rising interest rates
Bankers must be weary of all the talk about disruption; in the past 15 years they’ve had to survive both the economic and reputational fall-out of the Great Recession, digitize their business and star...
Banking on brand purpose: Three ways to unlock ROI
Great brands aim to make an impact on the world. They use purpose to drive action. And according to a recent Accenture Song study on North American banking customers, “brand purpose” is no longer a ni...
The three key areas of fintech acquisition success
For the past five years, banks have transformed by, in part, focusing on bank-to-bank mergers. However, the surge in banking M&A will shift from traditional acquisitions as banks clamor for disrup...
