The use of AI in the payments industry is not a new phenomenon. In fact, Accenture’s recent Payments Technology ...
Interest rates and inflation are on everyone’s minds. Cost-conscious customers want to see value for their money and ...
It’s an open secret in payments that the commercial client experience is often second-class, far surpassed in both ...
While unfortunate, the rising tide of fraud is not necessarily surprising. Financial criminals have been targeting ...
Banks and other incumbent payment players face an intriguing paradox right now. They must innovate to stay relevant, ...
There’s a lot of buzz about next-gen payments rails globally, but where does North America stand when it comes to ...
The COVID-19 pandemic increased the tempo of change in consumer behaviors and expectations. Payments, ...
The payments industry has undergone unprecedented transformation in recent times given the global pandemic, ...
Telecom firms play a critical role in connecting people: 85% of the US population use smartphones today, and the ...
As the 21st century began, banks revolutionized bill payments by introducing online bill pay. Customers could finally ...
The advantages of cloud technologies are widely recognized, offering enhanced productivity, agility, resilience, and innovation. Despite these benefits, the Financial Services industry lags behind oth...
The financial services sector, like many industries, is undergoing a transformation to drive new revenue streams and profitability. This shift is fueled by evolved and new business models based on adv...
If it wasn’t already apparent, the sudden emergence of generative AI has certainly confirmed it: the ability to quickly respond to new challenges and opportunities is a critical attribute of any...
Interest rates and inflation are on everyone’s minds. Cost-conscious customers want to see value for their money and don’t want to pay for what they don’t use. Companies, in turn, are looking to bette...
As you start strategic planning this August, consider this: automated, data-driven lending is no longer a future vision—it’s happening now. In our Commercial Banking Top Trends for 2024, we spot...
Despite significant investments in cybersecurity, customers lack trust in the banking system’s ability to protect their data. "Trust is the bedrock of business. It transforms transactions into relatio...
We’re all still trying to get our heads around the big question confronting all commercial bankers right now: how and where will generative AI have the greatest impact? In our recent analysis of the t...
Following the release of our new report, “The age of AI: Banking’s new reality”, I sat down with my team to discuss how generative AI is reshaping the banking industry. It sparked an interesting...
For decades, commercial cards have provided card issuers with high fee income and strong P&Ls. The market is growing and evolving, with virtual cards as the primary driver. Virtual cards, which of...
Ella Fitzgerald was one of the first, in the ‘30s, to have a hit with the song ‘Ain’t What You Do, It’s the Way That You Do It’. The fact that legions of musicians have and continue to record it tells...
