The COVID-19 pandemic increased the tempo of change in consumer behaviors and expectations. Payments, ...
The payments industry has undergone unprecedented transformation in recent times given the global pandemic, ...
Telecom firms play a critical role in connecting people: 85% of the US population use smartphones today, and the ...
As the 21st century began, banks revolutionized bill payments by introducing online bill pay. Customers could finally ...
If there’s one thing the payments industry has learned to expect over the last decade, it’s the unexpected. Even before ...
In payments, so much is changing so fast that sometimes it’s hard for banks to know where to start. Moving payments ...
There’s a buzz in the payments industry following Apple’s announcement that it will enable “tap on phone” on its ...
Digital payments are gaining popularity as cash usage declines around the world. While card payments still dominate in ...
While it’s no secret that the pandemic has supercharged digital payments adoption, the scale of the change in ecommerce ...
This blog is based on my keynote presentation at the 2021 Payments Canada SUMMIT Payments leaders probably feel like ...
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
The disruptions of the past two and a half years have dispelled the notion that cloud migration is a distant proposition. Instead, the cloud is the 21st century foundation for 21st century banking. Ba...
Buy now, pay later (BNPL). It’s a message that appeals to customers, and it’s a growing trend that’s shaking up the credit industry. Fintechs have been moving aggressively to offer BNPL point-of-sale ...
ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began thei...
You can divide the history of money into five epochs, with each creating a new paradigm for the exchange of value. We are about to enter the next one—and it might just mean that the idea of money will...
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
The world of commercial banking faces uncertainty today. As a result, it is difficult to make confident decisions about the medium-to-long term. However, Accenture believes commercial banks have an op...
Environmental, social and governance (ESG) ratings are essential for banks and the companies they fund. But too often these sustainability assessments are opaque and inconsistent. Now, regulations t...
Our first metaverse post attracted a lot of attention and prompted the Ultimate Guide to Banking in the Metaverse. These posts discussed the first step in moving to the metaverse: educating your teams...
It’s fantastic that banks are taking the lead in the fight against climate change. Over 50 banks from across the world have pledged to reach net-zero carbon emissions by 2050. And many more are set to...
