Interest rates and inflation are on everyone’s minds. Cost-conscious customers want to see value for their money and ...
It’s an open secret in payments that the commercial client experience is often second-class, far surpassed in both ...
While unfortunate, the rising tide of fraud is not necessarily surprising. Financial criminals have been targeting ...
Banks and other incumbent payment players face an intriguing paradox right now. They must innovate to stay relevant, ...
There’s a lot of buzz about next-gen payments rails globally, but where does North America stand when it comes to ...
The COVID-19 pandemic increased the tempo of change in consumer behaviors and expectations. Payments, ...
The payments industry has undergone unprecedented transformation in recent times given the global pandemic, ...
Telecom firms play a critical role in connecting people: 85% of the US population use smartphones today, and the ...
As the 21st century began, banks revolutionized bill payments by introducing online bill pay. Customers could finally ...
If there’s one thing the payments industry has learned to expect over the last decade, it’s the unexpected. Even before ...
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
Early trials with generative AI show that the tangle of legacy code that hinders every aspect of the transformation of banks’ core products and services could be quickly and effectively resolved. By ...
Spring is a time when most people, bankers included, take a fresh look at the challenges they face and tackle them with renewed vigor. Commercial banking should be on this year’s spring-cleaning list....
With 2023 in the rearview mirror, we can look back on the year with 20/20 clarity. This year saw banks confronting multiple risks, some foreseeable and others less so. If the year has taught us anythi...
It’s an open secret in payments that the commercial client experience is often second-class, far surpassed in both innovation and investment by consumer offerings. For years this disparity didn’t reac...
The advantages of cloud technologies are widely recognized, offering enhanced productivity, agility, resilience, and innovation. Despite these benefits, the Financial Services industry lags behind oth...
As you start strategic planning this August, consider this: automated, data-driven lending is no longer a future vision—it’s happening now. In our Commercial Banking Top Trends for 2024, we spot...
We’re all still trying to get our heads around the big question confronting all commercial bankers right now: how and where will generative AI have the greatest impact? In our recent analysis of the t...
Interest rates and inflation are on everyone’s minds. Cost-conscious customers want to see value for their money and don’t want to pay for what they don’t use. Companies, in turn, are looking to bette...
Following the release of our new report, “The age of AI: Banking’s new reality”, I sat down with my team to discuss how generative AI is reshaping the banking industry. It sparked an interesting...
