Accenture Banking Blog

Accenture Banking Blog

Five steps to banking cyber resilience

With 2023 in the rearview mirror, we can look back on the year with 20/20 clarity. This year saw banks confronting multiple risks, some foreseeable and others less so. If the year has taught us anything, it’s that banks can do more…

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Ultimate Guide to Product Innovation in Banking

The ultimate guide to product innovation in banking

The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, banks need to be on the pulse of these needs and create…

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How to deal with rising competition and risk in commercial payments

It’s an open secret in payments that the commercial client experience is often second-class, far surpassed in both innovation and investment by consumer offerings. For years this disparity didn’t reach the bottom lines of incumbent payments providers, but our new research, Reinventing…

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EU future-proofs its payments and Open Banking ecosystem with PSD3

PSD2 helped drive electronic payment and data-sharing volumes while enhancing security.  So why is the EU proposing to enhance it with the new Payment Services Directive 3 (PSD3) and Payment Services Regulations (PSR) package, and what does this entail?  1)  Gaps in…

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3 Ways Generative AI Will Transform Banking

One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global GDP. So what, exactly, will gen AI mean for…

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Reviving the central bank: Getting (everyone) on the data train

In their first post, “It’s now or never: Time for central banks to embrace change,” my colleagues Rohit Mathew and Oliver Reppel explored why central banks need to transform digitally to ensure they can fulfil their mandate. In this post, they explain…

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Shifting from compliance to value with ISO 20022

The years-long ISO 20022 journey has achieved a major milestone this year: it is now being used for cross-border payments. The new standard successfully launched globally in March 2023 with SWIFT CBPR+, and on the European Market Infrastructures of T2 (March 2023),…

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One big idea to turn payments fraud from risk to opportunity

While unfortunate, the rising tide of fraud is not necessarily surprising. Financial criminals have been targeting digital transactions for over three decades. As technology has evolved, so have their tactics.     The dial-up world of the 1990s was a golden age for credit…

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How banks can reimagine a winning loyalty strategy

How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According to recent Accenture research, banking customers view loyalty as a two-way street: they are open to being loyal to one primary bank, but…

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Checking in on the Banking Top 10 Trends for 2023

We’re a little over halfway through 2023, but it feels like we’ve already seen more than a year’s worth of major banking news since January. With all due respect to the impact of generative AI—which we anticipated in our Top 10 Banking…

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Meet our bloggers

Michael Abbott

Senior Managing Director – Global Banking Lead

Sulabh Agarwal

Managing Director – Global Payments

Paula O'Reilly

Senior Managing Director – Midwest Technology Lead

Amit Mallick

Managing Director – Global Open Banking & API Lead

Jared Rorrer

Managing Director – Global Commercial Banking Lead

Cameron Krueger

Managing Director – Specialty Finance

Keri Smith

Managing Director – Applied Intelligence

Nicole Lanza

Managing Director – Technology, Strategy, North America

Chris Scislowicz

Managing Director – Global Lending Lead

Dilnisin Bayel

Managing Director – Credit Lead, Europe

Peter Beardshaw

Managing Director – Strategy & Consulting, Global Financial Services Sustainability Lead

Masashi Nakano

Senior Managing Director – Banking Lead, Growth Markets, Financial Services Japan Lead

Jess Murray

Managing Director – Song, Banking Lead, Global

Dr. Bridie Fanning

Managing Director – Talent & Organization Practice Lead, Financial Services, North America

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