In the first of this three-part series, we looked at what Australia’s financial services (FS) firms must do to rediscover their purpose and regain customer trust—a process that culminates in deciding which assets to divest. In this post we will look at the next step: mapping the roadmap for divestment. Mapping the journey Once FS…

Guest bloggers Richard Gillespie-Brown, Helen Bayliss and Nicholas Kitson explain how a bank’s centre of excellence can unlock customer and colleague value by overcoming hurdles to automating digital processes. During our frequent conversations with banking clients about automating their digital processes, we’ve found that many of them are struggling to scale up from proofs of…

US commercial card spend grew an estimated 13 percent in 2019 and strong growth is expected to continue through 2024. Long-standing and emerging commercial card providers are developing innovative strategies to move more spend to card-based products, and broader B2B payment trends are anticipated to both blur the lines and buoy growth. U.S. Commercial Card…

Unless you are Nostradamus, being a prognosticator is tough business. Consultants are often accused of over-hyping the short term and underestimating the long term. With this blog, I have attempted to strike the balance between long-term trends and short-term, actionable insights. With the start of the new year, I thought it would be a good time to…

Banks occupy a privileged and trusted position. Social media companies may have insight into what is attracting our attention, but banks can see what people are willing to pay for. Accessing this source of Big Data is simply the latest way for banks to deliver on their core promise: to listen to customers, create a…