The growth of India’s digital payments sector in recent years has been phenomenal, and shows few signs of slowing: By 2023, digital payments will total US$1 trillion, a five-fold rise in five years.¹ In part, this growth is due to government efforts to drive financial inclusion and promote a cashless society, as well as regulatory…

The expectations of customers when it comes to payments have changed radically in recent years. Payments that are instant, invisible and free (IIF) have quickly become the norm, especially in certain segments of the market like airlines, fashion retail, hotels and online travel agents. Non-IIF payments options in these segments and others have all but…

Trade finance has long been of vital importance to the world economy. However, over the last few decades, its role in globalization has grown significantly. Indeed, technological innovation, shifts in corporate behavior, regulatory changes and increasing market competition are fundamentally changing the trade finance market. With an expected increase in the compound annual growth rate…

Today’s incumbent commercial banks are facing new, hyper-agile competitors powered by next-generation infrastructures. To respond effectively, they need to attain a similar degree of agility throughout their onboarding and customer lifecycle management (CLM) processes—enabling them to protect their revenue base, bring innovative products to market faster and deliver market-leading customer experiences. Achieving this means overcoming…

There’s no denying that the payments space has changed a lot in recent years. Technological advancements, new competition, growing customer expectations and increasing regulatory obligations are all pushing established firms to embrace the new in many ways. We’re seeing new products, new ways of working and new strategies emerge at a rate that would have…

In the first of this three-part series, we discussed how Australia’s financial services (FS) firms need to regain customer trust via a return to core banking offerings and values. That requires them to divest non-core assts. In our second blog, we mapped how to conduct due diligence and shape the deal. In this final post,…