Banking in the metaverse: The next frontier
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
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Latest COVID-19 blogs
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How the pandemic accelerated digital payments innovation
The COVID-19 pandemic has pushed digital payments into a new era as businesses around the world were forced to switch ...
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What post-pandemic business travel teaches us about the new normal
Last week, I was lucky enough to spend time at the Regions Tradition golf tournament in Alabama with our good friends ...
888 Views
How banks can resist commoditization in a digital world
In this series we’ve looked at a range of important subjects for banks looking to grow and gain competitive advantage ...
740 Views
Tips on building banking trust from one of the world’s most trusting markets
It’s hard to overstate the importance of trust in banking—which makes the findings of our latest Global Banking ...
3174 Views
The personalities driving today’s banking consumers
The COVID-19 pandemic has driven a rapid uptake of digital banking around the world. The incredible speed of the ...
3344 Views
Digital identity in the post-COVID era – how Open Banking can help
Even before the pandemic, digital identity—various forms of authentication and identification such as passwords, pins, ...
1117 Views
In a COVID-19 World, Cloud is Back in the Spotlight
The banking industry has been talking about and moving towards cloud for a decade now. So much so that 95% of banks ...
1896 Views
How to build future-ready banking operations beyond the pandemic
So far in this blog series, I’ve talked about how COVID-19 is amplifying banks’ need for innovation and the key ...
453 Views
Collaboration and CX key to surviving the new normal in equipment finance
Equipment finance organizations face interesting times. Not only are we seeing the speed of digital change accelerate ...
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A post-pandemic path forward for banking and capital markets
In my last post, I talked about the significant impact of COVID-19 on the banking and capital markets (B&CM) value ...
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Banking Top 10 Trends for 2022
Our annual Top 10 Banking Trends report predicts the trends that will shape banking’s future.
The ultimate guide to banking in the metaverse
The future of banking: Time to rethink business models
Key trends shaping the future of payments
In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...
Rise of the “super-app”: Opportunity or threat?
Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But...
The ultimate guide to banking in the metaverse
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
Setting the stage for the best banking innovations of 2021
The Efma-Accenture Banking Innovation Awards have been a catalyst for innovation in banking since their inception in 2013. Since then, I look forward to them every year as the industry rewards and cel...
Hit or miss? Our Top 10 Banking Trends, reviewed
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
Banking’s digital shift: Decision time for payments players
The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150...
It’s back to the future for payments
This blog is based on my keynote presentation at the 2021 Payments Canada SUMMIT Payments leaders probably feel like they are living in the future right now. The pandemic changed the industry forever....
How the pandemic accelerated digital payments innovation
The COVID-19 pandemic has pushed digital payments into a new era as businesses around the world were forced to switch quickly from in-store to online. As more and more consumers started to shop online...
Growth in digital payments: A cross-industry view
Digital payments are gaining popularity as cash usage declines around the world. While card payments still dominate in countries where they have a large incumbent advantage, digital products like paym...
