The ultimate guide to banking in the cloud
The disruptions of the past two and a half years have dispelled the notion that cloud migration is a distant proposition. Instead, the cloud is the 21st century foundation for 21st century banking. Ba...
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Customer Experience
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Latest COVID-19 blogs
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Why banks should look beyond advice for growth
Banks face a trust paradox. While customers trust banks with their money, only 19% of them say they are interested in ...
856 Views
Back to in-person events (for now) and loving it!
Updated September 19, 2022 The recent nCino nSight 2022 conference in Raleigh, North Carolina, was the first ...
3984 Views
How the pandemic accelerated digital payments innovation
The COVID-19 pandemic has pushed digital payments into a new era as businesses around the world were forced to switch ...
1502 Views
What post-pandemic business travel teaches us about the new normal
Last week, I was lucky enough to spend time at the Regions Tradition golf tournament in Alabama with our good friends ...
1640 Views
How banks can resist commoditization in a digital world
In this series we’ve looked at a range of important subjects for banks looking to grow and gain competitive advantage ...
2046 Views
Tips on building banking trust from one of the world’s most trusting markets
It’s hard to overstate the importance of trust in banking—which makes the findings of our latest Global Banking ...
4127 Views
The personalities driving today’s banking consumers
The COVID-19 pandemic has driven a rapid uptake of digital banking around the world. The incredible speed of the ...
4170 Views
Digital identity in the post-COVID era – how Open Banking can help
Even before the pandemic, digital identity—various forms of authentication and identification such as passwords, pins, ...
1534 Views
In a COVID-19 World, Cloud is Back in the Spotlight
The banking industry has been talking about and moving towards cloud for a decade now. So much so that 95% of banks ...
2547 Views
How to build future-ready banking operations beyond the pandemic
So far in this blog series, I’ve talked about how COVID-19 is amplifying banks’ need for innovation and the key ...
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Banking Top 10 Trends for 2022
Our annual Top 10 Banking Trends report predicts the trends that will shape banking’s future.
The ultimate guide to banking in the metaverse
The future of banking: Time to rethink business models
Commercial banking top trends in 2023
The world of commercial banking faces uncertainty today. As a result, it is difficult to make confident decisions about the medium-to-long term. However, Accenture believes commercial banks have an op...
5 ways ISO 20022 could rewrite the future of payments
ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began thei...
The ultimate guide to product innovation in banking
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
Why money in the metaverse is a huge opportunity for banks
You can divide the history of money into five epochs, with each creating a new paradigm for the exchange of value. We are about to enter the next one—and it might just mean that the idea of money will...
How banks can enter the metaverse with purpose
Our first metaverse post attracted a lot of attention and prompted the Ultimate Guide to Banking in the Metaverse. These posts discussed the first step in moving to the metaverse: educating your teams...
Six steps to help banks reach net-zero
It’s fantastic that banks are taking the lead in the fight against climate change. Over 50 banks from across the world have pledged to reach net-zero carbon emissions by 2050. And many more are set to...
How banks can thrive in the face of rising interest rates
Bankers must be weary of all the talk about disruption; in the past 15 years they’ve had to survive both the economic and reputational fall-out of the Great Recession, digitize their business and star...
Banking on brand purpose: Three ways to unlock ROI
Great brands aim to make an impact on the world. They use purpose to drive action. And according to a recent Accenture Song study on North American banking customers, “brand purpose” is no longer a ni...
The three key areas of fintech acquisition success
For the past five years, banks have transformed by, in part, focusing on bank-to-bank mergers. However, the surge in banking M&A will shift from traditional acquisitions as banks clamor for disrup...
