
Banking in the metaverse: The next frontier
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
The technology behind lending systems has advanced significantly in recent years, and commercial banks are keen to take ...
Commercial banking customers value the human relationships they have with bank employees, who provide advice, support ...
The Great Resignation—which has seen unprecedented numbers of employees quitting their jobs in many leading ...
In the first post in this series on data-driven mastery in banking Four ways data can improve banks’ bottom line, ...
The big players in commercial banking are making major investments in technology to quickly ramp up their digital ...
The move to digital has dominated the conversation about commercial banking in recent years. That conversation is far ...
There’s more data available to banks than ever before. So why aren’t they using it to drive growth? Most commercial ...
Banks that are mastering data-driven analysis to unlock a detailed understanding of their customers are using that ...
When I started as a commercial banking relationship manager (RM) in the early ‘90s, a big part of my job was ...
At the beginning of 2020, the mindset around cloud adoption in banking and capital markets was very different. Much of ...
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But...
In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
Digital payments are gaining popularity as cash usage declines around the world. While card payments still dominate in countries where they have a large incumbent advantage, digital products like paym...
The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150...
This blog is based on my keynote presentation at the 2021 Payments Canada SUMMIT Payments leaders probably feel like they are living in the future right now. The pandemic changed the industry forever....
At the recent Money 20/20 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executiv...
Open Banking allows customers to share access to their banking data with trusted third parties, which then provide the customer with a better banking experience. Its adoption has been uneven around th...