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Latest Customer Trust blogs

What purposeful, trust-based banking looks like
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What purposeful, trust-based banking looks like

In the previous post of this series my colleague Alan McIntyre introduced two strategic pillars, comprising a set of ...

1792 Views

UK banks can still build trust and revenues with SMEs post-COVID

Small to medium-sized enterprises with up to 250 employees—SMEs—are the bedrock of economies worldwide. In the UK alone ...

More advisory trust can give bank revenue a 9% boost
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More advisory trust can give bank revenue a 9% boost

In my last blog, I pointed out that low advisory trust is the underlying cause for five percent of banks’ retail ...

Banks, do right by customers to increase trust
3531 Views

Banks, do right by customers to increase trust

Banks, by and large, should be proud of how they’ve handled the early stages of the COVID-19 crisis—shifting quickly to ...

662 Views

How Australia’s banks can divest assets with speed and precision

In the first of this three-part series, we discussed how Australia’s financial services (FS) firms need to regain ...

668 Views

How Australia’s banks can map a divestment journey

In the first of this three-part series, we looked at what Australia’s financial services (FS) firms must do to ...

1128 Views

How Australia’s banks can rediscover lost purpose

In their quest for growth, Australia’s financial services (FS) firms spent decades acquiring and merging with a range ...

Open Banking: defining moment or doomed from the start?
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Open Banking: defining moment or doomed from the start?

The impending arrival of Open Banking in Australia may not be news to many in the financial industry. But judging by ...

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Customer Trust Authors

Michael Abbott

Senior Managing Director – Global Banking Lead