Banks and other incumbent payment players face an intriguing paradox right now. They must innovate to stay relevant, ...
It’s been a busy conference season, and one of my highlights was attending Sibos in Amsterdam, where more than 10,000 ...
ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The ...
It’s an exciting time to be in payments—new technologies and business models are opening up more opportunities and ...
As the 21st century began, banks revolutionized bill payments by introducing online bill pay. Customers could finally ...
Sustained disruption is reshaping the payments industry. Developments like new technologies, shifting consumer ...
If there’s one thing the payments industry has learned to expect over the last decade, it’s the unexpected. Even before ...
“Learn from the mistakes of others. You can never live long enough to make them all yourself.” – Groucho Marx ...
What is ISO 20022? The payments industry is continually evolving, with change driven by various evolutionary business ...
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global...
We’re a little over halfway through 2023, but it feels like we’ve already seen more than a year’s worth of major banking news since January. With all due respect to the impact of generative AI—which w...
How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According to recent Accenture research, banking customers view loyalty as a two-way street:...
The years-long ISO 20022 journey has achieved a major milestone this year: it is now being used for cross-border payments. The new standard successfully launched globally in March 2023 with SWIFT CBPR...
In their first post, “It’s now or never: Time for central banks to embrace change,” my colleagues Rohit Mathew and Oliver Reppel explored why central banks need to transform digitally to ensure they c...
PSD2 helped drive electronic payment and data-sharing volumes while enhancing security. So why is the EU proposing to enhance it with the new Payment Services Directive 3 (PSD3) and Payment Services ...
Spring is a time when most people, bankers included, take a fresh look at the challenges they face and tackle them with renewed vigor. Commercial banking should be on this year’s spring-cleaning list....
Early trials with generative AI show that the tangle of legacy code that hinders every aspect of the transformation of banks’ core products and services could be quickly and effectively resolved. By ...
With 2023 in the rearview mirror, we can look back on the year with 20/20 clarity. This year saw banks confronting multiple risks, some foreseeable and others less so. If the year has taught us anythi...
