Filter by:
The pandemic has shown us the dangers of putting efficiency above all else. Systems and processes, at organizations ...
Commercial banking customers value the human relationships they have with bank employees, who provide advice, support ...
In the first post in this series on data-driven mastery in banking Four ways data can improve banks’ bottom line, ...
North American banks are under pressure due to declining net income but bullish in their outlook. They face rising ...
The Efma*-Accenture Banking Innovation Awards have been a catalyst for innovation in banking since their inception in ...
In my conversations with banks over the last year, I’ve been asked three common questions: How can we achieve a better ...
It’s time to reimagine the auto loan and leasing process. With all the digital tools at our disposal, buyers expect a ...
The Efma*-Accenture Banking Innovation Awards are always a highlight of the year for me—and 2021 promises to be one of ...
$140 billion. That’s how much, according to Accenture research, that the North American financial services market could ...
In recent years, much has been written about technologies like artificial intelligence (AI) and automation, and their ...
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
The disruptions of the past two and a half years have dispelled the notion that cloud migration is a distant proposition. Instead, the cloud is the 21st century foundation for 21st century banking. Ba...
Buy now, pay later (BNPL). It’s a message that appeals to customers, and it’s a growing trend that’s shaking up the credit industry. Fintechs have been moving aggressively to offer BNPL point-of-sale ...
There’s a buzz in the payments industry following Apple’s announcement that it will enable “tap on phone” on its devices. Let’s take a closer look at this opportunity and why everyone is talking about...
You can divide the history of money into five epochs, with each creating a new paradigm for the exchange of value. We are about to enter the next one—and it might just mean that the idea of money will...
ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began thei...
Sulabh Agarwal unpacks the major forces driving payments innovation in 2022.
Environmental, social and governance (ESG) ratings are essential for banks and the companies they fund. But too often these sustainability assessments are opaque and inconsistent. Now, regulations t...
Our first metaverse post attracted a lot of attention and prompted the Ultimate Guide to Banking in the Metaverse. These posts discussed the first step in moving to the metaverse: educating your teams...
