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The pandemic has shown us the dangers of putting efficiency above all else. Systems and processes, at organizations ...
Commercial banking customers value the human relationships they have with bank employees, who provide advice, support ...
In the first post in this series on data-driven mastery in banking Four ways data can improve banks’ bottom line, ...
North American banks are under pressure due to declining net income but bullish in their outlook. They face rising ...
The Efma*-Accenture Banking Innovation Awards have been a catalyst for innovation in banking since their inception in ...
In my conversations with banks over the last year, I’ve been asked three common questions: How can we achieve a better ...
It’s time to reimagine the auto loan and leasing process. With all the digital tools at our disposal, buyers expect a ...
The Efma*-Accenture Banking Innovation Awards are always a highlight of the year for me—and 2021 promises to be one of ...
$140 billion. That’s how much, according to Accenture research, that the North American financial services market could ...
In recent years, much has been written about technologies like artificial intelligence (AI) and automation, and their ...
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But...
In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...
Digital payments are gaining popularity as cash usage declines around the world. While card payments still dominate in countries where they have a large incumbent advantage, digital products like paym...
The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150...
Buy now, pay later (BNPL). It’s a message that appeals to customers, and it’s a growing trend that’s shaking up the credit industry. Fintechs have been moving aggressively to offer BNPL point-of-sale ...
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
Most of the time, major moments of change only become obvious in retrospect. But the COVID-19 pandemic has been a watershed moment for banking visible in real-time. Each new day in 2022 takes us furth...
At the recent Money 20/20 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executiv...
