Agentic AI and the future of work in financial services
While the hype around AI persists, 2026 is shaping up as the year agentic AI will create scaled transformation in financial services. A clear gap is emerging between the market leaders, the chasing pa...
Scaling AI for business transformation in financial services
In previous blogs in this series, I explored how leading financial services (FS) organizations are scaling AI for value and using a human-led approach, including agentic architectures that reimagine w...
A human-centered approach to agentic AI in financial services
In my last blog, I discussed how leading financial services (FS) firms are scaling AI for business value and how a widening gap is emerging between the leaders and laggards. I also introduced agentic ...
AI implications for leadership, culture and operating models in financial services
In the previous four blogs in this series, I explored how leading financial services firms are scaling AI for value, driving rapid change, using agentic architectures to reinvent work and businesses, ...
AI impact on workforce change and the role of HR in financial services
In my previous blogs in this series, I’ve looked at how leaders are scaling AI, how we are reinventing work using agentic AI and how to lead this change. In this penultimate blog, I look at how agenti...
Build, buy, or partner? Rethinking the security operating model for banks
Every few years, a shift happens in banking security that forces a fundamental question: is the way we’re running security actually fit-for-purpose anymore? We’re at one of those moments now. The thre...
