How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According ...
Banking has been blasted by the winds of change in 2023. If you think we’re not in Kansas anymore, you’re not alone. ...
Many organizations still view customer service as a cost of doing business. As a result, they focus mostly on improving ...
The advantages of cloud technologies are widely recognized, offering enhanced productivity, agility, resilience, and innovation. Despite these benefits, the Financial Services industry lags behind oth...
The financial services sector, like many industries, is undergoing a transformation to drive new revenue streams and profitability. This shift is fueled by evolved and new business models based on adv...
As you start strategic planning this August, consider this: automated, data-driven lending is no longer a future vision—it’s happening now. In our Commercial Banking Top Trends for 2024, we spot...
Interest rates and inflation are on everyone’s minds. Cost-conscious customers want to see value for their money and don’t want to pay for what they don’t use. Companies, in turn, are looking to bette...
If it wasn’t already apparent, the sudden emergence of generative AI has certainly confirmed it: the ability to quickly respond to new challenges and opportunities is a critical attribute of any...
Despite significant investments in cybersecurity, customers lack trust in the banking system’s ability to protect their data. "Trust is the bedrock of business. It transforms transactions into relatio...
We’re all still trying to get our heads around the big question confronting all commercial bankers right now: how and where will generative AI have the greatest impact? In our recent analysis of the t...
Following the release of our new report, “The age of AI: Banking’s new reality”, I sat down with my team to discuss how generative AI is reshaping the banking industry. It sparked an interesting...
For decades, commercial cards have provided card issuers with high fee income and strong P&Ls. The market is growing and evolving, with virtual cards as the primary driver. Virtual cards, which of...
The use of AI in the payments industry is not a new phenomenon. In fact, Accenture’s recent Payments Technology Reinvention Study shows that leading banks are already investing significantly in AI and...
