BANKING CONSUMER STUDY

Accenture

Banking Consumer Study

Latest Banking Consumer Study blogs

The rise in consumers’ digital engagement: a blessing or a curse for UK banks?
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The rise in consumers’ digital engagement: a blessing or a curse for UK banks?

One of the clearest impacts of the pandemic has been to accelerate consumers’ long-running migration to mobile and ...

How banks can resist commoditization in a digital world
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How banks can resist commoditization in a digital world

In this series we’ve looked at a range of important subjects for banks looking to grow and gain competitive advantage ...

Tips on building banking trust from one of the world’s most trusting markets
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Tips on building banking trust from one of the world’s most trusting markets

It’s hard to overstate the importance of trust in banking—which makes the findings of our latest Global Banking ...

How banks can address rising skepticism in 2021
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How banks can address rising skepticism in 2021

One of the most striking results from our recent Accenture Global Banking Consumer Study is the prevalence of banking ...

Five principles for Canadian banks wanting to build human connections in a digital age
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Five principles for Canadian banks wanting to build human connections in a digital age

Canadian banks appear to be facing a paradox. The COVID-19 pandemic has kicked the uptake of digital banking into ...

The personalities driving today’s banking consumers
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The personalities driving today’s banking consumers

The COVID-19 pandemic has driven a rapid uptake of digital banking around the world. The incredible speed of the ...

Irish Banking: Let’s get personal
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Irish Banking: Let’s get personal

Globally, trust in financial institutions is high and increasing.  Our 2019 Global Financial Services Consumer Study1, ...

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Accenture Banking Consumer Study

Banking Consumer Study: Making digital more human

Accenture details how banks can stand out and build a trusted digital banking customer experience touch as banking preferences shift digital.
Accenture Purpose-Driven Banking

Purpose: Driving powerful transformation for banks

Accenture Banking on Empathy

Banking on empathy

Banking Consumer Study Authors

Alan McIntyre

Senior Managing Director – Banking

Peter Kirk

Global Customer Insight & Growth Lead – Financial Services

Robert Vokes

Managing Director – Financial Services