Commercial banking top trends in 2023
The world of commercial banking faces uncertainty today. As a result, it is difficult to make confident decisions about the medium-to-long term. However, Accenture believes commercial banks have an op...
Latest Banking Consumer Study blogs
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How banks can reimagine a winning loyalty strategy
How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According ...
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5 ways to reignite customer relationships for growth
Banking has been blasted by the winds of change in 2023. If you think we’re not in Kansas anymore, you’re not alone. ...
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Three ways for banks to re-imagine service—and grow sales
Many organizations still view customer service as a cost of doing business. As a result, they focus mostly on improving ...
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How banks can resist commoditization in a digital world
In this series we’ve looked at a range of important subjects for banks looking to grow and gain competitive advantage ...
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Banking Consumer Study: Making digital more human
Accenture details how banks can stand out and build a trusted digital banking customer experience touch as banking preferences shift digital.
Purpose: Driving powerful transformation for banks
Banking on empathy
Breaking barriers: Exploring how banks scale generative AI for growth
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. Thanks, generative AI! We’re at an inflection point. Every day, we see how artificial i...
The ultimate guide to product innovation in banking
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
3 Ways Generative AI Will Transform Banking
One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global...
BNPL: Strategies for banks to get it right
As consumers experience economic turbulence due to inflation and rising interest rates, they want to be able to pay anywhere, anytime, anyhow. For banks to stay ahead of an increasingly complex paymen...
Four strategies for consumer payments growth in 2023
The COVID-19 pandemic increased the tempo of change in consumer behaviors and expectations. Payments, characteristically, is at the forefront of the change. In “Payments Gets Personal—Strategies to St...
Checking in on the Banking Top 10 Trends for 2023
We’re a little over halfway through 2023, but it feels like we’ve already seen more than a year’s worth of major banking news since January. With all due respect to the impact of generative AI—which w...
Commercial banks must now focus on fundamentals
Having pulled through the Covid pandemic, the unravelling of international supply chains and a global energy crunch, commercial banks must now grapple with a spike in interest rates and the collapse o...
Unleashing the power of Gen AI in Specialty Finance
Generative AI: what’s in it for me? Everyone, including auto and equipment finance providers, wants to know. The way I see it, it’s a technology that will have far-reaching impacts on the lending and ...
5 ways to reignite customer relationships for growth
Banking has been blasted by the winds of change in 2023. If you think we’re not in Kansas anymore, you’re not alone. The industry right now has a surprising amount in common with some of the most icon...
