The ultimate guide to banking in the cloud
The disruptions of the past two and a half years have dispelled the notion that cloud migration is a distant proposition. Instead, the cloud is the 21st century foundation for 21st century banking. Ba...
Digital Banking
Customer Experience
COVID-19
Customer Engagement
Customer behaviour
digital services
Banking Trust
Customer Relationship
Canada
Customer Experience
COVID-19
Customer Engagement
Customer behaviour
digital services
Banking Trust
Customer Relationship
Canada
Latest Banking Consumer Study blogs
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5 ways to reignite customer relationships for growth
Banking has been blasted by the winds of change in 2023. If you think we’re not in Kansas anymore, you’re not alone. ...
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Three ways for banks to re-imagine service—and grow sales
Many organizations still view customer service as a cost of doing business. As a result, they focus mostly on improving ...
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The rise in consumers’ digital engagement: a blessing or a curse for UK banks?
One of the clearest impacts of the pandemic has been to accelerate consumers’ long-running migration to mobile and ...
1630 Views
How banks can resist commoditization in a digital world
In this series we’ve looked at a range of important subjects for banks looking to grow and gain competitive advantage ...
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Tips on building banking trust from one of the world’s most trusting markets
It’s hard to overstate the importance of trust in banking—which makes the findings of our latest Global Banking ...
1783 Views
How banks can address rising skepticism in 2021
One of the most striking results from our recent Accenture Global Banking Consumer Study is the prevalence of banking ...
1398 Views
Five principles for Canadian banks wanting to build human connections in a digital age
Canadian banks appear to be facing a paradox. The COVID-19 pandemic has kicked the uptake of digital banking into ...
4119 Views
The personalities driving today’s banking consumers
The COVID-19 pandemic has driven a rapid uptake of digital banking around the world. The incredible speed of the ...
891 Views
Irish Banking: Let’s get personal
Globally, trust in financial institutions is high and increasing. Our 2019 Global Financial Services Consumer Study1, ...
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Banking Consumer Study: Making digital more human
Accenture details how banks can stand out and build a trusted digital banking customer experience touch as banking preferences shift digital.
Purpose: Driving powerful transformation for banks
Banking on empathy
Commercial banking top trends in 2023
The world of commercial banking faces uncertainty today. As a result, it is difficult to make confident decisions about the medium-to-long term. However, Accenture believes commercial banks have an op...
5 ways ISO 20022 could rewrite the future of payments
ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began thei...
The ultimate guide to product innovation in banking
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
Why money in the metaverse is a huge opportunity for banks
You can divide the history of money into five epochs, with each creating a new paradigm for the exchange of value. We are about to enter the next one—and it might just mean that the idea of money will...
How banks can enter the metaverse with purpose
Our first metaverse post attracted a lot of attention and prompted the Ultimate Guide to Banking in the Metaverse. These posts discussed the first step in moving to the metaverse: educating your teams...
Six steps to help banks reach net-zero
It’s fantastic that banks are taking the lead in the fight against climate change. Over 50 banks from across the world have pledged to reach net-zero carbon emissions by 2050. And many more are set to...
How banks can thrive in the face of rising interest rates
Bankers must be weary of all the talk about disruption; in the past 15 years they’ve had to survive both the economic and reputational fall-out of the Great Recession, digitize their business and star...
Banking on brand purpose: Three ways to unlock ROI
Great brands aim to make an impact on the world. They use purpose to drive action. And according to a recent Accenture Song study on North American banking customers, “brand purpose” is no longer a ni...
The three key areas of fintech acquisition success
For the past five years, banks have transformed by, in part, focusing on bank-to-bank mergers. However, the surge in banking M&A will shift from traditional acquisitions as banks clamor for disrup...
