
Banking in the metaverse: The next frontier
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
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Yetunde Hoffmann has a radical proposition: that we should bring love to work. Yetunde is a visiting fellow at the ...
We live in a world of disruption. This disruption might be from social and political situations, regulations and trade ...
The face of banking is changing—our big high-street banks are now having to compete, not only with each other, but also ...
As we sail through the storms of disruption, how do we make sure the crew are on-board for the whole journey and we are ...
Out at sea in the storms of disruption, it’s easy for fear to set in. The crew feeling safe as a team together matters ...
In the storms of disruption, it’s natural for the crew and captain to get frightened, but if they have built resilience ...
In the storms of disruption, it is very easy for even the most experienced crew to become frightened and lose its ...
In the previous parts of this series, I explained how trust in the workplace is both the critical currency and the ...
Imagine a boat weathering a storm at sea. The passengers are panicking and even the experienced crew look a bit worried ...
Accenture’s “Decoding Organizational DNA” report reveals that an overwhelming majority of leaders in insurance (96 per ...
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But...
In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
Digital payments are gaining popularity as cash usage declines around the world. While card payments still dominate in countries where they have a large incumbent advantage, digital products like paym...
The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150...
This blog is based on my keynote presentation at the 2021 Payments Canada SUMMIT Payments leaders probably feel like they are living in the future right now. The pandemic changed the industry forever....
At the recent Money 20/20 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executiv...
Open Banking allows customers to share access to their banking data with trusted third parties, which then provide the customer with a better banking experience. Its adoption has been uneven around th...