Banking in the metaverse: The next frontier
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
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Change
Workforce of the Future
Employee Experience
Agile Operations
Agile Workforce
Banking Workforce
Banking Culture
Talking Agility
Latest Change Management blogs
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The surprising business case for love in the workplace
Yetunde Hoffmann has a radical proposition: that we should bring love to work. Yetunde is a visiting fellow at the ...
783 Views
In a post-digital world, change needs more than just technology
We live in a world of disruption. This disruption might be from social and political situations, regulations and trade ...
983 Views
Why banks must reinvent programme delivery
The face of banking is changing—our big high-street banks are now having to compete, not only with each other, but also ...
885 Views
A fearless future – unlock the passion and potential
As we sail through the storms of disruption, how do we make sure the crew are on-board for the whole journey and we are ...
569 Views
The importance of trust in financial services’ change efforts
Out at sea in the storms of disruption, it’s easy for fear to set in. The crew feeling safe as a team together matters ...
861 Views
Building psychological safety among the FS workforce
In the storms of disruption, it’s natural for the crew and captain to get frightened, but if they have built resilience ...
1134 Views
Fear in the workforce inhibits change
In the storms of disruption, it is very easy for even the most experienced crew to become frightened and lose its ...
322 Views
Three steps to rebuilding trust in the FS workplace
In the previous parts of this series, I explained how trust in the workplace is both the critical currency and the ...
134 Views
Leading the transformation—how to develop and inspire confidence in the face of uncertainty
Imagine a boat weathering a storm at sea. The passengers are panicking and even the experienced crew look a bit worried ...
192 Views
Trust anchors the digital journey of financial services firms
Accenture’s “Decoding Organizational DNA” report reveals that an overwhelming majority of leaders in insurance (96 per ...
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Banking Top 10 Trends for 2022
Our annual Top 10 Banking Trends report predicts the trends that will shape banking’s future.
The ultimate guide to banking in the metaverse
The future of banking: Time to rethink business models
The ultimate guide to banking in the metaverse
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
Rise of the “super-app”: Opportunity or threat?
Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But...
Key trends shaping the future of payments
In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...
Hit or miss? Our Top 10 Banking Trends, reviewed
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
Growth in digital payments: A cross-industry view
Digital payments are gaining popularity as cash usage declines around the world. While card payments still dominate in countries where they have a large incumbent advantage, digital products like paym...
Banking’s digital shift: Decision time for payments players
The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150...
It’s back to the future for payments
This blog is based on my keynote presentation at the 2021 Payments Canada SUMMIT Payments leaders probably feel like they are living in the future right now. The pandemic changed the industry forever....
The next big payments disruptors may surprise you
At the recent Money 20/20 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executiv...
Unlock the promise of Open Banking market infrastructure
Open Banking allows customers to share access to their banking data with trusted third parties, which then provide the customer with a better banking experience. Its adoption has been uneven around th...
