Commercial banking top trends in 2023
The world of commercial banking faces uncertainty today. As a result, it is difficult to make confident decisions about the medium-to-long term. However, Accenture believes commercial banks have an op...
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The surprising business case for love in the workplace
Yetunde Hoffmann has a radical proposition: that we should bring love to work. Yetunde is a visiting fellow at the ...
1781 Views
In a post-digital world, change needs more than just technology
We live in a world of disruption. This disruption might be from social and political situations, regulations and trade ...
1850 Views
The importance of building trust in the financial services workplace explained in 6 eye-opening statistics
With new technologies on the rise, disruption, risks and job insecurity are more common than not. A recent report by ...
1259 Views
A fearless future – unlock the passion and potential
As we sail through the storms of disruption, how do we make sure the crew are on-board for the whole journey and we are ...
1159 Views
The importance of trust in financial services’ change efforts
Out at sea in the storms of disruption, it’s easy for fear to set in. The crew feeling safe as a team together matters ...
1484 Views
Building psychological safety among the FS workforce
In the storms of disruption, it’s natural for the crew and captain to get frightened, but if they have built resilience ...
2051 Views
Fear in the workforce inhibits change
In the storms of disruption, it is very easy for even the most experienced crew to become frightened and lose its ...
747 Views
Three steps to rebuilding trust in the FS workplace
In the previous parts of this series, I explained how trust in the workplace is both the critical currency and the ...
421 Views
Leading the transformation—how to develop and inspire confidence in the face of uncertainty
Imagine a boat weathering a storm at sea. The passengers are panicking and even the experienced crew look a bit worried ...
376 Views
Trust anchors the digital journey of financial services firms
Accenture’s “Decoding Organizational DNA” report reveals that an overwhelming majority of leaders in insurance (96 per ...
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Banking Top 10 Trends for 2022
Our annual Top 10 Banking Trends report predicts the trends that will shape banking’s future.
The ultimate guide to banking in the metaverse
The future of banking: Time to rethink business models
Breaking barriers: Exploring how banks scale generative AI for growth
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. Thanks, generative AI! We’re at an inflection point. Every day, we see how artificial i...
The ultimate guide to product innovation in banking
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
5 ways ISO 20022 could rewrite the future of payments
ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began thei...
Big banks need to embrace embedded finance – and fast
A recent Accenture survey found that embedded finance offerings to small and medium-sized enterprises could increase global bank revenues by as much as US$92 billion by 2025. Embedded finance offers b...
Why banks should look beyond advice for growth
Banks face a trust paradox. While customers trust banks with their money, only 19% of them say they are interested in receiving advice from a bank. And the more digital banks become, the less connecte...
Four strategies for consumer payments growth in 2023
The COVID-19 pandemic increased the tempo of change in consumer behaviors and expectations. Payments, characteristically, is at the forefront of the change. In “Payments Gets Personal—Strategies to St...
BNPL: Strategies for banks to get it right
As consumers experience economic turbulence due to inflation and rising interest rates, they want to be able to pay anywhere, anytime, anyhow. For banks to stay ahead of an increasingly complex paymen...
Commercial banks must now focus on fundamentals
Having pulled through the Covid pandemic, the unravelling of international supply chains and a global energy crunch, commercial banks must now grapple with a spike in interest rates and the collapse o...
What’s next for payments? 5 takeaways from Sibos
The payments industry has undergone unprecedented transformation in recent times given the global pandemic, geopolitical shifts, recalibration of supply chains, accelerating digitalization and signifi...