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Is it fair to describe the workplace culture at the typical bank today as a competitive disadvantage? That depends on ...
In this blog series we’ve looked at the findings of Accenture’s research into workplace culture at banks. Workplace ...
Commercial banking, like many industries, has a workforce problem: their employees are getting older. People in senior ...
Ask any school-leaver what profession they want to enter, and banking is unlikely to appear on their short-list. The ...
While culture has always played an important role in talent retention at banks, it hasn’t always received the focus and ...
Let’s face it: my previous post on workplace culture in banking was a bit gloomy. But the data is unequivocal. ...
One of the biggest long-term impacts of the COVID-19 pandemic is how it changed our relationship with work. Record ...
This blog series began with a look at some of the challenges facing banks on their journey to cloud. This post focuses ...
Attending the awards ceremony last October for American Banker’s Most Powerful Women in Banking was an ...
I’m sure you’ve read the headlines about people who retired early, went back to school, made career shifts, or decided ...
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But...
In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...
Digital payments are gaining popularity as cash usage declines around the world. While card payments still dominate in countries where they have a large incumbent advantage, digital products like paym...
Buy now, pay later (BNPL). It’s a message that appeals to customers, and it’s a growing trend that’s shaking up the credit industry. Fintechs have been moving aggressively to offer BNPL point-of-sale ...
The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150...
At the recent Money 20/20 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executiv...
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
Most of the time, major moments of change only become obvious in retrospect. But the COVID-19 pandemic has been a watershed moment for banking visible in real-time. Each new day in 2022 takes us furth...
