Commercial banking top trends in 2023
The world of commercial banking faces uncertainty today. As a result, it is difficult to make confident decisions about the medium-to-long term. However, Accenture believes commercial banks have an op...
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972 Views
The culture crisis in banking: 4 more questions answered
Is it fair to describe the workplace culture at the typical bank today as a competitive disadvantage? That depends on ...
1779 Views
3 crucial questions about the culture crisis in banking
In this blog series we’ve looked at the findings of Accenture’s research into workplace culture at banks. Workplace ...
1285 Views
Smart banks will value talent more than experience
Commercial banking, like many industries, has a workforce problem: their employees are getting older. People in senior ...
2241 Views
5 ways to turn your bank’s culture into a talent magnet
While culture has always played an important role in talent retention at banks, it hasn’t always received the focus and ...
2358 Views
Culture change as the key to success in banking’s future
Let’s face it: my previous post on workplace culture in banking was a bit gloomy. But the data is unequivocal. ...
1251 Views
Banks capture cloud value with talent and culture
This blog series began with a look at some of the challenges facing banks on their journey to cloud. This post focuses ...
4733 Views
Why is the empowered relationship manager so important right now?
Printer paper, baseball news and nice restaurants. What do these things have in common? They were the three predictors ...
854 Views
How to get value from your CRM platform. Faster.
I’m a huge music geek. I bought my first cassette when I was five years old from Woolworths. Fast forward a few decades ...
416 Views
How to outmanoeuvre uncertainty? Innovate.
Sometimes it feels like we’ve gone into a time machine and shot forward in time. Many clients say they’ve addressed ...
1609 Views
Building bank cultures where engineers can thrive
My thanks to Abidemi Ogunbowale-Thomas, Digital Senior Manager, for sharing his expertise on this topic. Nowadays, ...
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Banking Top 10 Trends for 2022
Our annual Top 10 Banking Trends report predicts the trends that will shape banking’s future.
The ultimate guide to banking in the metaverse
The future of banking: Time to rethink business models
Breaking barriers: Exploring how banks scale generative AI for growth
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. Thanks, generative AI! We’re at an inflection point. Every day, we see how artificial i...
The ultimate guide to product innovation in banking
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
5 ways ISO 20022 could rewrite the future of payments
ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began thei...
Big banks need to embrace embedded finance – and fast
A recent Accenture survey found that embedded finance offerings to small and medium-sized enterprises could increase global bank revenues by as much as US$92 billion by 2025. Embedded finance offers b...
Why banks should look beyond advice for growth
Banks face a trust paradox. While customers trust banks with their money, only 19% of them say they are interested in receiving advice from a bank. And the more digital banks become, the less connecte...
Four strategies for consumer payments growth in 2023
The COVID-19 pandemic increased the tempo of change in consumer behaviors and expectations. Payments, characteristically, is at the forefront of the change. In “Payments Gets Personal—Strategies to St...
BNPL: Strategies for banks to get it right
As consumers experience economic turbulence due to inflation and rising interest rates, they want to be able to pay anywhere, anytime, anyhow. For banks to stay ahead of an increasingly complex paymen...
Commercial banks must now focus on fundamentals
Having pulled through the Covid pandemic, the unravelling of international supply chains and a global energy crunch, commercial banks must now grapple with a spike in interest rates and the collapse o...
What’s next for payments? 5 takeaways from Sibos
The payments industry has undergone unprecedented transformation in recent times given the global pandemic, geopolitical shifts, recalibration of supply chains, accelerating digitalization and signifi...
