Banking in the metaverse: The next frontier
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
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Banks plot new ways to win the scramble for talent
Ask any school-leaver what profession they want to enter, and banking is unlikely to appear on their short-list. The ...
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5 ways to turn your bank’s culture into a talent magnet
While culture has always played an important role in talent retention at banks, it hasn’t always received the focus and ...
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Culture change as the key to success in banking’s future
Let’s face it: my previous post on workplace culture in banking was a bit gloomy. But the data is unequivocal. ...
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Banks need to modernize their cultures in the wake of the pandemic
One of the biggest long-term impacts of the COVID-19 pandemic is how it changed our relationship with work. Record ...
324 Views
Banks capture cloud value with talent and culture
This blog series began with a look at some of the challenges facing banks on their journey to cloud. This post focuses ...
335 Views
Why banks need to tap into the power of belonging
Attending the awards ceremony last October for American Banker’s Most Powerful Women in Banking was an ...
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Are hidden workers a hidden source of talent for banks?
I’m sure you’ve read the headlines about people who retired early, went back to school, made career shifts, or decided ...
2961 Views
Why is the empowered relationship manager so important right now?
Printer paper, baseball news and nice restaurants. What do these things have in common? They were the three predictors ...
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How to get value from your CRM platform. Faster.
I’m a huge music geek. I bought my first cassette when I was five years old from Woolworths. Fast forward a few decades ...
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How to outmanoeuvre uncertainty? Innovate.
Sometimes it feels like we’ve gone into a time machine and shot forward in time. Many clients say they’ve addressed ...
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Banking Top 10 Trends for 2022
Our annual Top 10 Banking Trends report predicts the trends that will shape banking’s future.
The ultimate guide to banking in the metaverse
The future of banking: Time to rethink business models
The ultimate guide to banking in the metaverse
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
Rise of the “super-app”: Opportunity or threat?
Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But...
Key trends shaping the future of payments
In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...
Hit or miss? Our Top 10 Banking Trends, reviewed
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
Banking’s digital shift: Decision time for payments players
The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150...
Growth in digital payments: A cross-industry view
Digital payments are gaining popularity as cash usage declines around the world. While card payments still dominate in countries where they have a large incumbent advantage, digital products like paym...
It’s back to the future for payments
This blog is based on my keynote presentation at the 2021 Payments Canada SUMMIT Payments leaders probably feel like they are living in the future right now. The pandemic changed the industry forever....
The next big payments disruptors may surprise you
At the recent Money 20/20 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executiv...
Unlock the promise of Open Banking market infrastructure
Open Banking allows customers to share access to their banking data with trusted third parties, which then provide the customer with a better banking experience. Its adoption has been uneven around th...
