Filter by:
Is it fair to describe the workplace culture at the typical bank today as a competitive disadvantage? That depends on ...
In this blog series we’ve looked at the findings of Accenture’s research into workplace culture at banks. Workplace ...
While culture has always played an important role in talent retention at banks, it hasn’t always received the focus and ...
Let’s face it: my previous post on workplace culture in banking was a bit gloomy. But the data is unequivocal. ...
The Great Resignation—which has seen unprecedented numbers of employees quitting their jobs in many leading ...
Printer paper, baseball news and nice restaurants. What do these things have in common? They were the three predictors ...
In the previous parts of this series, I explained how trust in the workplace is both the critical currency and the ...
Accenture’s “Decoding Organizational DNA” report reveals that an overwhelming majority of leaders in insurance (96 per ...
The fourth industrial revolution and the prominent role digital trust will play in it were among the key subjects ...
With data-driven insights, companies can transform their HR or broader business services to increase talent engagement ...
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global...
We’re a little over halfway through 2023, but it feels like we’ve already seen more than a year’s worth of major banking news since January. With all due respect to the impact of generative AI—which w...
How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According to recent Accenture research, banking customers view loyalty as a two-way street:...
The years-long ISO 20022 journey has achieved a major milestone this year: it is now being used for cross-border payments. The new standard successfully launched globally in March 2023 with SWIFT CBPR...
In their first post, “It’s now or never: Time for central banks to embrace change,” my colleagues Rohit Mathew and Oliver Reppel explored why central banks need to transform digitally to ensure they c...
PSD2 helped drive electronic payment and data-sharing volumes while enhancing security. So why is the EU proposing to enhance it with the new Payment Services Directive 3 (PSD3) and Payment Services ...
Spring is a time when most people, bankers included, take a fresh look at the challenges they face and tackle them with renewed vigor. Commercial banking should be on this year’s spring-cleaning list....
Early trials with generative AI show that the tangle of legacy code that hinders every aspect of the transformation of banks’ core products and services could be quickly and effectively resolved. By ...
With 2023 in the rearview mirror, we can look back on the year with 20/20 clarity. This year saw banks confronting multiple risks, some foreseeable and others less so. If the year has taught us anythi...
