Commercial banking top trends in 2023
The world of commercial banking faces uncertainty today. As a result, it is difficult to make confident decisions about the medium-to-long term. However, Accenture believes commercial banks have an op...
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Financial Services Change Survey 2017
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Banking Workforce
Employee Experience
Agile Organization
Digital Transformation
Applied Intelligence
Change
Financial Services Change Survey 2017
Compliance
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The culture crisis in banking: 4 more questions answered
Is it fair to describe the workplace culture at the typical bank today as a competitive disadvantage? That depends on ...
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3 crucial questions about the culture crisis in banking
In this blog series we’ve looked at the findings of Accenture’s research into workplace culture at banks. Workplace ...
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5 ways to turn your bank’s culture into a talent magnet
While culture has always played an important role in talent retention at banks, it hasn’t always received the focus and ...
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Culture change as the key to success in banking’s future
Let’s face it: my previous post on workplace culture in banking was a bit gloomy. But the data is unequivocal. ...
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AI & the financial services workforce: Myths and facts
As I mentioned in my first post of this blog series, the financial services (FS) industry is rapidly moving into a new ...
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AI promises a new dawn for financial services workforce
The financial services (FS) industry is on the brink of a brave new world created by artificial intelligence. This new ...
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Thinking about change outside in: building the right workforce
As financial services (FS) firms look to leverage outside-in change and develop their roadmap for true digital ...
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Thinking about change outside in: four tactics for embracing digital disruption and opportunity in financial services
In the first two parts of this series, we talked about outside-in change created by digital disruption and opportunity, ...
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Thinking about change outside in: three common barriers to true digital transformation
In my first post, we talked about the state of the rapid digital revolution and the need for outside-in change. For ...
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Thinking about change from the outside-in: digital disruption and opportunity in financial services
By 2020, one-fourth of the world’s economy will be digital – as with the financial services that underpin consumers’ ...
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Banking Top 10 Trends for 2022
Our annual Top 10 Banking Trends report predicts the trends that will shape banking’s future.
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Breaking barriers: Exploring how banks scale generative AI for growth
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. Thanks, generative AI! We’re at an inflection point. Every day, we see how artificial i...
The ultimate guide to product innovation in banking
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
5 ways ISO 20022 could rewrite the future of payments
ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began thei...
Big banks need to embrace embedded finance – and fast
A recent Accenture survey found that embedded finance offerings to small and medium-sized enterprises could increase global bank revenues by as much as US$92 billion by 2025. Embedded finance offers b...
Our top 10 cloud transformation lessons for banks in 2022
As Yogi Berra once famously said, there is no difference, in theory, between theory and practice— but in practice, there is. That’s certainly true for tech transformation projects at banks. Most ban...
Why banks should look beyond advice for growth
Banks face a trust paradox. While customers trust banks with their money, only 19% of them say they are interested in receiving advice from a bank. And the more digital banks become, the less connecte...
Four strategies for consumer payments growth in 2023
The COVID-19 pandemic increased the tempo of change in consumer behaviors and expectations. Payments, characteristically, is at the forefront of the change. In “Payments Gets Personal—Strategies to St...
BNPL: Strategies for banks to get it right
As consumers experience economic turbulence due to inflation and rising interest rates, they want to be able to pay anywhere, anytime, anyhow. For banks to stay ahead of an increasingly complex paymen...
Commercial banks must now focus on fundamentals
Having pulled through the Covid pandemic, the unravelling of international supply chains and a global energy crunch, commercial banks must now grapple with a spike in interest rates and the collapse o...
