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I’m a huge music geek. I bought my first cassette when I was five years old from Woolworths. Fast forward a few decades ...
Sometimes it feels like we’ve gone into a time machine and shot forward in time. Many clients say they’ve addressed ...
We live in a world of disruption. This disruption might be from social and political situations, regulations and trade ...
In my last post, I talked about how there is no one-size-fits-all solution when it comes to organisation design for ...
In many of my previous blogs, our recent research and our ever-popular Talking Agility podcast, we’ve discussed how ...
As we sail through the storms of disruption, how do we make sure the crew are on-board for the whole journey and we are ...
Out at sea in the storms of disruption, it’s easy for fear to set in. The crew feeling safe as a team together matters ...
In the storms of disruption, it’s natural for the crew and captain to get frightened, but if they have built resilience ...
In the storms of disruption, it is very easy for even the most experienced crew to become frightened and lose its ...
Imagine a boat weathering a storm at sea. The passengers are panicking and even the experienced crew look a bit worried ...
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. Thanks, generative AI! We’re at an inflection point. Every day, we see how artificial i...
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global...
We’re a little over halfway through 2023, but it feels like we’ve already seen more than a year’s worth of major banking news since January. With all due respect to the impact of generative AI—which w...
How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According to recent Accenture research, banking customers view loyalty as a two-way street:...
Generative AI: what’s in it for me? Everyone, including auto and equipment finance providers, wants to know. The way I see it, it’s a technology that will have far-reaching impacts on the lending and ...
The years-long ISO 20022 journey has achieved a major milestone this year: it is now being used for cross-border payments. The new standard successfully launched globally in March 2023 with SWIFT CBPR...
PSD2 helped drive electronic payment and data-sharing volumes while enhancing security. So why is the EU proposing to enhance it with the new Payment Services Directive 3 (PSD3) and Payment Services ...
Banks and other incumbent payment players face an intriguing paradox right now. They must innovate to stay relevant, but their discretionary budgets for innovation are limited. They must find a way to...
Technical debt is a well-known issue in the software world, but it is becoming increasingly top of mind for banks—particularly banks undertaking a cloud transformation. Deciding what to do about tech ...
