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In my last post, I talked about how there is no one-size-fits-all solution when it comes to organisation design for ...
In many of my previous blogs, our recent research and our ever-popular Talking Agility podcast, we’ve discussed how ...
As we sail through the storms of disruption, how do we make sure the crew are on-board for the whole journey and we are ...
Out at sea in the storms of disruption, it’s easy for fear to set in. The crew feeling safe as a team together matters ...
In the storms of disruption, it’s natural for the crew and captain to get frightened, but if they have built resilience ...
In the storms of disruption, it is very easy for even the most experienced crew to become frightened and lose its ...
Imagine a boat weathering a storm at sea. The passengers are panicking and even the experienced crew look a bit worried ...
As we’ve explored in this blog series enterprise agility is a strategic imperative and to achieve true agility banks ...
In the last several blog posts, I have been unpacking our latest report, “Enterprise Agility: The New Strategic ...
In today’s increasingly digital world, banks and insurers are battling to reinforce their relevance in their customers’ ...
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global...
We’re a little over halfway through 2023, but it feels like we’ve already seen more than a year’s worth of major banking news since January. With all due respect to the impact of generative AI—which w...
How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According to recent Accenture research, banking customers view loyalty as a two-way street:...
The years-long ISO 20022 journey has achieved a major milestone this year: it is now being used for cross-border payments. The new standard successfully launched globally in March 2023 with SWIFT CBPR...
In their first post, “It’s now or never: Time for central banks to embrace change,” my colleagues Rohit Mathew and Oliver Reppel explored why central banks need to transform digitally to ensure they c...
PSD2 helped drive electronic payment and data-sharing volumes while enhancing security. So why is the EU proposing to enhance it with the new Payment Services Directive 3 (PSD3) and Payment Services ...
Spring is a time when most people, bankers included, take a fresh look at the challenges they face and tackle them with renewed vigor. Commercial banking should be on this year’s spring-cleaning list....
Early trials with generative AI show that the tangle of legacy code that hinders every aspect of the transformation of banks’ core products and services could be quickly and effectively resolved. By ...
With 2023 in the rearview mirror, we can look back on the year with 20/20 clarity. This year saw banks confronting multiple risks, some foreseeable and others less so. If the year has taught us anythi...
