Banking in the metaverse: The next frontier
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
Future Workforce
Learning in the New
Workforce of the Future
Skill Gap
Digital Transformation
Banking Workforce
Employee Experience
Upskilling
Artificial Intelligence (AI)
Learning in the New
Workforce of the Future
Skill Gap
Digital Transformation
Banking Workforce
Employee Experience
Upskilling
Artificial Intelligence (AI)
Latest Reskilling blogs
Filter by:
1314 Views
Four keys to boosting digital fluency (and bonus: becoming more agile)
As I introduced in my previous blog post, digital fluency is essential for banks’ performance in the near-term (to ...
952 Views
Hone your edge: Why digital fluency is key to banking performance
Which musical artist has had the longest-running streak at the top of the Billboard Hot 100 list? If you guessed The ...
779 Views
How did the pandemic change how people learn?
From COVID-19 to accelerating cloud change, remote working to diversity, 2020 was a stress test and accelerator of ...
2984 Views
Why is the empowered relationship manager so important right now?
Printer paper, baseball news and nice restaurants. What do these things have in common? They were the three predictors ...
423 Views
Why people are the key to technology transformation
$140 billion. That’s how much, according to Accenture research, that the North American financial services market could ...
545 Views
How to get value from your CRM platform. Faster.
I’m a huge music geek. I bought my first cassette when I was five years old from Woolworths. Fast forward a few decades ...
962 Views
This is what the future of work could look like
Throughout this blog series, I’ve been looking at a research study from Accenture and CIPD that shows a gap between ...
448 Views
How to create learning that sticks
As we’ve explored in this blog series, effective learning is the combination of ‘anytime, anywhere’ learning that’s ...
2468 Views
Why is learning culture so important?
Shell is an international energy company that operates in more than 70 countries and employs more than 82,000. One of ...
424 Views
The digital divide in learning (and why it matters)
Imagine it’s Saturday morning. You and your family plan to ride your bikes to the pier for lunch. There’s just one ...
View our latest insights
Banking Top 10 Trends for 2022
Our annual Top 10 Banking Trends report predicts the trends that will shape banking’s future.
The ultimate guide to banking in the metaverse
The future of banking: Time to rethink business models
The ultimate guide to banking in the metaverse
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
Rise of the “super-app”: Opportunity or threat?
Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But...
Key trends shaping the future of payments
In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...
Hit or miss? Our Top 10 Banking Trends, reviewed
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
Growth in digital payments: A cross-industry view
Digital payments are gaining popularity as cash usage declines around the world. While card payments still dominate in countries where they have a large incumbent advantage, digital products like paym...
Banking’s digital shift: Decision time for payments players
The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150...
It’s back to the future for payments
This blog is based on my keynote presentation at the 2021 Payments Canada SUMMIT Payments leaders probably feel like they are living in the future right now. The pandemic changed the industry forever....
The next big payments disruptors may surprise you
At the recent Money 20/20 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executiv...
Unlock the promise of Open Banking market infrastructure
Open Banking allows customers to share access to their banking data with trusted third parties, which then provide the customer with a better banking experience. Its adoption has been uneven around th...
