Commercial banking top trends in 2023
The world of commercial banking faces uncertainty today. As a result, it is difficult to make confident decisions about the medium-to-long term. However, Accenture believes commercial banks have an op...
Banking Trends
Payment predictions
Payments Trends
Artificial Intelligence (AI)
Commercial Banking
Data & Analytics
Credit Management
Loans
Payment predictions
Payments Trends
Artificial Intelligence (AI)
Commercial Banking
Data & Analytics
Credit Management
Loans
Latest Empathetic Banking blogs
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How can banks offer responsible BNPL with empathy?
Everyone seems to be climbing aboard the buy now, pay later (BNPL) bandwagon, as I discussed in my last blog, Can banks ...
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Use AI tools to unlock customer and employee superpowers
Commercial banking customers value the human relationships they have with bank employees, who provide advice, support ...
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The paradox of human-based collections and how to overcome it
Over the past decade, banks have focused on building lifelong relationships with their customers. With COVID-19, ...
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Banking on empathy
Accenture surveyed banks to find out how they use digital banking, data insights and personalization to improve customer experience.
Breaking barriers: Exploring how banks scale generative AI for growth
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. Thanks, generative AI! We’re at an inflection point. Every day, we see how artificial i...
The ultimate guide to product innovation in banking
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
3 Ways Generative AI Will Transform Banking
One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global...
BNPL: Strategies for banks to get it right
As consumers experience economic turbulence due to inflation and rising interest rates, they want to be able to pay anywhere, anytime, anyhow. For banks to stay ahead of an increasingly complex paymen...
Four strategies for consumer payments growth in 2023
The COVID-19 pandemic increased the tempo of change in consumer behaviors and expectations. Payments, characteristically, is at the forefront of the change. In “Payments Gets Personal—Strategies to St...
Checking in on the Banking Top 10 Trends for 2023
We’re a little over halfway through 2023, but it feels like we’ve already seen more than a year’s worth of major banking news since January. With all due respect to the impact of generative AI—which w...
Commercial banks must now focus on fundamentals
Having pulled through the Covid pandemic, the unravelling of international supply chains and a global energy crunch, commercial banks must now grapple with a spike in interest rates and the collapse o...
Unleashing the power of Gen AI in Specialty Finance
Generative AI: what’s in it for me? Everyone, including auto and equipment finance providers, wants to know. The way I see it, it’s a technology that will have far-reaching impacts on the lending and ...
5 ways to reignite customer relationships for growth
Banking has been blasted by the winds of change in 2023. If you think we’re not in Kansas anymore, you’re not alone. The industry right now has a surprising amount in common with some of the most icon...
