The ultimate guide to banking in the cloud
The disruptions of the past two and a half years have dispelled the notion that cloud migration is a distant proposition. Instead, the cloud is the 21st century foundation for 21st century banking. Ba...
Everyone seems to be climbing aboard the buy now, pay later (BNPL) bandwagon, as I discussed in my last blog, Can banks ...
Commercial banking customers value the human relationships they have with bank employees, who provide advice, support ...
One of the things I hear most from our banking clients today is that, as they increasingly adopt digital technologies, ...
As I touched on in previous posts, banks operating in today’s financial ecosystem are being forced to reconcile ...
The COVID-19 pandemic upended people all around the globe, causing many to re-evaluate aspects of their life, including ...
In this short series of blogs I’m exploring how the behaviour of UK financial services customers has changed amid the ...
Human touch, digital reach As I write this, parts of the world are slowly returning to a new version of normal. But ...
Canadian banks appear to be facing a paradox. The COVID-19 pandemic has kicked the uptake of digital banking into ...
Over the past decade, banks have focused on building lifelong relationships with their customers. With COVID-19, ...
In my last blog, I pointed out that low advisory trust is the underlying cause for five percent of banks’ retail ...
The disruptions of the past two and a half years have dispelled the notion that cloud migration is a distant proposition. Instead, the cloud is the 21st century foundation for 21st century banking. Ba...
The world of commercial banking faces uncertainty today. As a result, it is difficult to make confident decisions about the medium-to-long term. However, Accenture believes commercial banks have an op...
ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began thei...
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
You can divide the history of money into five epochs, with each creating a new paradigm for the exchange of value. We are about to enter the next one—and it might just mean that the idea of money will...
Our first metaverse post attracted a lot of attention and prompted the Ultimate Guide to Banking in the Metaverse. These posts discussed the first step in moving to the metaverse: educating your teams...
It’s fantastic that banks are taking the lead in the fight against climate change. Over 50 banks from across the world have pledged to reach net-zero carbon emissions by 2050. And many more are set to...
Bankers must be weary of all the talk about disruption; in the past 15 years they’ve had to survive both the economic and reputational fall-out of the Great Recession, digitize their business and star...
Great brands aim to make an impact on the world. They use purpose to drive action. And according to a recent Accenture Song study on North American banking customers, “brand purpose” is no longer a ni...
For the past five years, banks have transformed by, in part, focusing on bank-to-bank mergers. However, the surge in banking M&A will shift from traditional acquisitions as banks clamor for disrup...