Everyone seems to be climbing aboard the buy now, pay later (BNPL) bandwagon, as I discussed in my last blog, Can banks ...
Commercial banking customers value the human relationships they have with bank employees, who provide advice, support ...
The advantages of cloud technologies are widely recognized, offering enhanced productivity, agility, resilience, and innovation. Despite these benefits, the Financial Services industry lags behind oth...
The financial services sector, like many industries, is undergoing a transformation to drive new revenue streams and profitability. This shift is fueled by evolved and new business models based on adv...
As you start strategic planning this August, consider this: automated, data-driven lending is no longer a future vision—it’s happening now. In our Commercial Banking Top Trends for 2024, we spot...
Interest rates and inflation are on everyone’s minds. Cost-conscious customers want to see value for their money and don’t want to pay for what they don’t use. Companies, in turn, are looking to bette...
Despite significant investments in cybersecurity, customers lack trust in the banking system’s ability to protect their data. "Trust is the bedrock of business. It transforms transactions into relatio...
For decades, commercial cards have provided card issuers with high fee income and strong P&Ls. The market is growing and evolving, with virtual cards as the primary driver. Virtual cards, which of...
Following the release of our new report, “The age of AI: Banking’s new reality”, I sat down with my team to discuss how generative AI is reshaping the banking industry. It sparked an interesting...
The use of AI in the payments industry is not a new phenomenon. In fact, Accenture’s recent Payments Technology Reinvention Study shows that leading banks are already investing significantly in AI and...
Ella Fitzgerald was one of the first, in the ‘30s, to have a hit with the song ‘Ain’t What You Do, It’s the Way That You Do It’. The fact that legions of musicians have and continue to record it tells...
Commercial banking is at a strategic inflection point. As we look ahead to the next five years and beyond, the question is no longer how to keep pace with change—but how to lead it. Commercial banks h...
