Accenture Banking Blog

EMPATHETIC BANKING

Senior Managing Director – Global Banking Lead, Accenture

Empathetic Banking

Latest Empathetic Banking blogs

How banks can offer responsible BNPL with empathy
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How can banks offer responsible BNPL with empathy?

Everyone seems to be climbing aboard the buy now, pay later (BNPL) bandwagon, as I discussed in my last blog, Can banks ...

Use AI tools to unlock customer and employee superpowers
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Use AI tools to unlock customer and employee superpowers

Commercial banking customers value the human relationships they have with bank employees, who provide advice, support ...

The paradox of human-based collections and how to overcome it
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The paradox of human-based collections and how to overcome it

Over the past decade, banks have focused on building lifelong relationships with their customers. With COVID-19, ...

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Accenture Banking on Empathy

Banking on empathy

Accenture surveyed banks to find out how they use digital banking, data insights and personalization to improve customer experience.

Empathetic Banking Authors

Michael Abbott

Senior Managing Director – Global Banking Lead

Jared Rorrer

Managing Director – Global Commercial Banking Lead

Dilnisin Bayel

Managing Director – Credit Lead, Europe