Everyone seems to be climbing aboard the buy now, pay later (BNPL) bandwagon, as I discussed in my last blog, Can banks ...
Commercial banking customers value the human relationships they have with bank employees, who provide advice, support ...
One of the things I hear most from our banking clients today is that, as they increasingly adopt digital technologies, ...
As I touched on in previous posts, banks operating in today’s financial ecosystem are being forced to reconcile ...
The COVID-19 pandemic upended people all around the globe, causing many to re-evaluate aspects of their life, including ...
In this short series of blogs I’m exploring how the behaviour of UK financial services customers has changed amid the ...
Human touch, digital reach As I write this, parts of the world are slowly returning to a new version of normal. But ...
Canadian banks appear to be facing a paradox. The COVID-19 pandemic has kicked the uptake of digital banking into ...
Over the past decade, banks have focused on building lifelong relationships with their customers. With COVID-19, ...
In my last blog, I pointed out that low advisory trust is the underlying cause for five percent of banks’ retail ...
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But...
In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...
Digital payments are gaining popularity as cash usage declines around the world. While card payments still dominate in countries where they have a large incumbent advantage, digital products like paym...
The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150...
Buy now, pay later (BNPL). It’s a message that appeals to customers, and it’s a growing trend that’s shaking up the credit industry. Fintechs have been moving aggressively to offer BNPL point-of-sale ...
At the recent Money 20/20 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executiv...
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
Most of the time, major moments of change only become obvious in retrospect. But the COVID-19 pandemic has been a watershed moment for banking visible in real-time. Each new day in 2022 takes us furth...
