Everyone seems to be climbing aboard the buy now, pay later (BNPL) bandwagon, as I discussed in my last blog, Can banks ...
Commercial banking customers value the human relationships they have with bank employees, who provide advice, support ...
One of the things I hear most from our banking clients today is that, as they increasingly adopt digital technologies, ...
As I touched on in previous posts, banks operating in today’s financial ecosystem are being forced to reconcile ...
The COVID-19 pandemic upended people all around the globe, causing many to re-evaluate aspects of their life, including ...
In this short series of blogs I’m exploring how the behaviour of UK financial services customers has changed amid the ...
Human touch, digital reach As I write this, parts of the world are slowly returning to a new version of normal. But ...
Canadian banks appear to be facing a paradox. The COVID-19 pandemic has kicked the uptake of digital banking into ...
Over the past decade, banks have focused on building lifelong relationships with their customers. With COVID-19, ...
In my last blog, I pointed out that low advisory trust is the underlying cause for five percent of banks’ retail ...
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
The disruptions of the past two and a half years have dispelled the notion that cloud migration is a distant proposition. Instead, the cloud is the 21st century foundation for 21st century banking. Ba...
Buy now, pay later (BNPL). It’s a message that appeals to customers, and it’s a growing trend that’s shaking up the credit industry. Fintechs have been moving aggressively to offer BNPL point-of-sale ...
There’s a buzz in the payments industry following Apple’s announcement that it will enable “tap on phone” on its devices. Let’s take a closer look at this opportunity and why everyone is talking about...
You can divide the history of money into five epochs, with each creating a new paradigm for the exchange of value. We are about to enter the next one—and it might just mean that the idea of money will...
ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began thei...
Sulabh Agarwal unpacks the major forces driving payments innovation in 2022.
Environmental, social and governance (ESG) ratings are essential for banks and the companies they fund. But too often these sustainability assessments are opaque and inconsistent. Now, regulations t...
Our first metaverse post attracted a lot of attention and prompted the Ultimate Guide to Banking in the Metaverse. These posts discussed the first step in moving to the metaverse: educating your teams...
