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Things have changed. We’re seeing disruption in behaviours as humans, citizens, employees, and customers. We have ...
You’ve heard the old saying: you can lead a horse to water, but you can’t make it drink. Similarly, organisations can ...
It’s never been more important to talk about mental health. That’s why we wanted it to be one of the earliest episodes ...
Whether you’d planned it or not, your organisation is probably in the middle of a workforce transformation. Companies ...
Shell is an international energy company that operates in more than 70 countries and employs more than 82,000. One of ...
In the previous parts of this series, I explained how trust in the workplace is both the critical currency and the ...
Accenture’s “Decoding Organizational DNA” report reveals that an overwhelming majority of leaders in insurance (96 per ...
The fourth industrial revolution and the prominent role digital trust will play in it were among the key subjects ...
With data-driven insights, companies can transform their HR or broader business services to increase talent engagement ...
Don’t assume to know what your employees want. Use data to find out exactly what they seek. Leaders need to help their ...
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. Thanks, generative AI! We’re at an inflection point. Every day, we see how artificial i...
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global...
We’re a little over halfway through 2023, but it feels like we’ve already seen more than a year’s worth of major banking news since January. With all due respect to the impact of generative AI—which w...
How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According to recent Accenture research, banking customers view loyalty as a two-way street:...
Generative AI: what’s in it for me? Everyone, including auto and equipment finance providers, wants to know. The way I see it, it’s a technology that will have far-reaching impacts on the lending and ...
The years-long ISO 20022 journey has achieved a major milestone this year: it is now being used for cross-border payments. The new standard successfully launched globally in March 2023 with SWIFT CBPR...
PSD2 helped drive electronic payment and data-sharing volumes while enhancing security. So why is the EU proposing to enhance it with the new Payment Services Directive 3 (PSD3) and Payment Services ...
Technical debt is a well-known issue in the software world, but it is becoming increasingly top of mind for banks—particularly banks undertaking a cloud transformation. Deciding what to do about tech ...
Banks and other incumbent payment players face an intriguing paradox right now. They must innovate to stay relevant, but their discretionary budgets for innovation are limited. They must find a way to...
