Banks and other incumbent payment players face an intriguing paradox right now. They must innovate to stay relevant, ...
It’s been a busy conference season, and one of my highlights was attending Sibos in Amsterdam, where more than 10,000 ...
ISO 20022 is probably the biggest payments change of the last 30 years—if not more. It’s also no longer news. The ...
It’s an exciting time to be in payments—new technologies and business models are opening up more opportunities and ...
As the 21st century began, banks revolutionized bill payments by introducing online bill pay. Customers could finally ...
Sustained disruption is reshaping the payments industry. Developments like new technologies, shifting consumer ...
If there’s one thing the payments industry has learned to expect over the last decade, it’s the unexpected. Even before ...
“Learn from the mistakes of others. You can never live long enough to make them all yourself.” – Groucho Marx ...
Consumer spending over connected-car platforms is expected to reach $265 billion by 2023. But will that benefit all ...
In his report on the top 10 banking trends for 2020, our global banking lead, Alan McIntyre, made a telling ...
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. Thanks, generative AI! We’re at an inflection point. Every day, we see how artificial i...
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global...
We’re a little over halfway through 2023, but it feels like we’ve already seen more than a year’s worth of major banking news since January. With all due respect to the impact of generative AI—which w...
How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According to recent Accenture research, banking customers view loyalty as a two-way street:...
Generative AI: what’s in it for me? Everyone, including auto and equipment finance providers, wants to know. The way I see it, it’s a technology that will have far-reaching impacts on the lending and ...
The years-long ISO 20022 journey has achieved a major milestone this year: it is now being used for cross-border payments. The new standard successfully launched globally in March 2023 with SWIFT CBPR...
PSD2 helped drive electronic payment and data-sharing volumes while enhancing security. So why is the EU proposing to enhance it with the new Payment Services Directive 3 (PSD3) and Payment Services ...
Banks and other incumbent payment players face an intriguing paradox right now. They must innovate to stay relevant, but their discretionary budgets for innovation are limited. They must find a way to...
Technical debt is a well-known issue in the software world, but it is becoming increasingly top of mind for banks—particularly banks undertaking a cloud transformation. Deciding what to do about tech ...
