Commercial Banking Top Trends for 2025 and beyond
Commercial banking is at a strategic inflection point. As we look ahead to the next five years and beyond, the question is no longer how to keep pace with change—but how to lead it. Commercial banks h...
Agentic payments in commerce—the future is here
Imagine a world where your personal AI assistant can effortlessly find and book flights, manage your budget and even negotiate the best deals on your behalf—all while keeping your financial data secur...
Why cloud and AI are the keys to banking’s long-term growth
Financial institutions are navigating an increasingly complex landscape. Their transformation, powered by cloud computing, artificial intelligence (AI), generative AI (gen AI) and agentic AI, has beco...
Agentic AI and the future of work in financial services
While the hype around AI persists, 2026 is shaping up as the year agentic AI will create scaled transformation in financial services. A clear gap is emerging between the market leaders, the chasing pa...
Sibos 2025 reveals where the future of money is heading
Each year, Sibos brings together banks, fintechs, regulators and infrastructure providers to discuss the forces shaping money movement. Sibos 2025, held in Frankfurt, marked a turning point where buzz...
The Digital Euro: A strategic step toward Europe’s monetary sovereignty?
In today’s fast-evolving digital landscape, where payments are becoming faster, smarter, and increasingly fragmented, cash is quietly losing ground. Consumer cash usage in Europe now accounts for only...
Is your bank’s board TQ ready?
Technology is reshaping bank boardroom agendas A decade ago, we first studied the technology experience of board members across the banking sector. Since then we have seen digital transformation, fin...
A human-centered approach to agentic AI in financial services
In my last blog, I discussed how leading financial services (FS) firms are scaling AI for business value and how a widening gap is emerging between the leaders and laggards. I also introduced agentic ...
Scaling AI for business transformation in financial services
In previous blogs in this series, I explored how leading financial services (FS) organizations are scaling AI for value and using a human-led approach, including agentic architectures that reimagine w...
AI impact on workforce change and the role of HR in financial services
In my previous blogs in this series, I’ve looked at how leaders are scaling AI, how we are reinventing work using agentic AI and how to lead this change. In this penultimate blog, I look at how agenti...