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10 trends shaping post-digital banking innovation

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In banking, sustainability is the new digital. Now what?

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Adrien Kirschfink 28 Jan 2022

Empathetic banking at the zero moment of truth

As I touched on in previous posts, banks operating in today’s financial ecosystem are being forced to reconcile traditional models of customer service with customers’ expectations of digitized experiences. It is no longer enough to simply have products and services to offer—banks today understand the need to perceive and respond to both the emotional and…

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Michael Abbott 27 Jan 2022

10 trends shaping post-digital banking innovation

Most of the time, major moments of change only become obvious in retrospect. But the COVID-19 pandemic has been a watershed moment for banking visible in real-time. Each new day in 2022 takes us further into this new era of banking. Today’s banks are more intentional that reactive, more likely to challenge conventions than respect…

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Jess Murray & David Cruickshank & James Pashutinski 24 Jan 2022

How banks can win the next generation of retail investors

The market turmoil of 2020-2021, along with an unprecedented surge that has renewed a focus on retail investors, has pushed direct investing platforms into the spotlight. With this rise of the retail investor comes significant opportunity, as recently highlighted by our colleague Scott Reddel. From a customer experience perspective, direct investing is nothing new. However, during the pandemic we witnessed the union of social (media, communities and group action) and capital (saving and trading) as…

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Colette Prior 21 Jan 2022

Roadmap to build future-ready banking operations

North American banks are under pressure due to declining net income but bullish in their outlook. They face rising client expectations and regulatory requirements, as well as aggressive new fintech competitors. To combat these challenges, banks need to move towards future-ready operations, grounded in the latest technology with people who know how to use it. That’s…

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Cameron Krueger 18 Jan 2022

What are equipment financiers missing by not embracing green loans?

In the last 12 months or so, I’ve noticed an increasing focus on ESG (environmental, social and governance) initiatives in the finance industry. Banks in Europe are leading the way, driven by regulatory standards and consumer expectations, as well as their own desire to build a sustainable future. In North America, many lenders, including those…

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Fabrice Asvazadourian 16 Jan 2022

Four ways European banks help customers reach their goals

The other day, when I went into my local bank branch to speak with my advisor, I was struck by the immensity of the transition which banking in Europe is going through right now. In an incredibly competitive environment, banks are facing tremendous pressure. They’re seeing historically low rates and declining profits, which is leading…

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Adrien Kirschfink 28 Jan 2022

Empathetic banking at the zero moment of truth

Michael Abbott 27 Jan 2022

10 trends shaping post-digital banking innovation

David Cruickshank

James Pashutinski

Jess Murray & David Cruickshank & James Pashutinski 24 Jan 2022

How banks can win the next generation of…

Colette Prior 21 Jan 2022

Roadmap to build future-ready banking operations

Cameron Krueger 18 Jan 2022

What are equipment financiers missing by not embracing…

Fabrice Asvazadourian 16 Jan 2022

Four ways European banks help customers reach their…

Nos Blogueurs

Michael Abbott

Senior Managing Director – Global Banking Lead

Alan McIntyre

Senior Managing Director – Banking

Sulabh Agarwal

Managing Director – Global Payments

Paula O'Reilly

Managing Director – Senior Client Group Lead, Midwest

Mauro Macchi

Senior Managing Director – Strategy & Consulting Lead, Europe

Amit Mallick

Managing Director – Global Open Banking & API Lead

Margaret Weichert

Managing Director – North America Payments Lead

Jared Rorrer

Managing Director – Global Commercial Banking Lead

Valerie Abend

Managing Director – Global Banking Security Lead

Cameron Krueger

Managing Director – Specialty Finance

Ray Daly

Managing Director – Banking, UK & Ireland

Christof Innig

Managing Director – Banking

Kamran Ikram

Managing Director – Strategy & Consulting

Andy Young

Managing Director – Financial Services Talent & Organisation Lead

Fergus Gordon

Managing Director – Banking, Growth Markets

Peter Kirk

Global Customer Insight & Growth Lead – Financial Services

Ryan Douglas

Director – Payments, Strategy

Casey Merolla

Managing Director – Payments, North America

Robert Vokes

Managing Director – Financial Services

Laura O'Sullivan

Managing Director – Banking, UK & Ireland

Amit Agashe

Director – Financial Services, Technology Consulting

Prithika Priyanshi

Data Scientist Senior Principal

Patrick Raimondi

Managing Director – Strategy & Consulting, Banking Lead, Canada

Chad Duncan

Managing Director – Cloud Enablement Lead, Financial Services Technology Advisory, North America

Keri Smith

Managing Director – Applied Intelligence

Adrien Kirschfink

Managing Director – Financial Services, Customer Insight & Growth

Celeste James

Managing Director – Financial Services, Banking

Naim Alame

Payments Lead – Financial Services, Middle East

Kim Kim Oon

Managing Director – Accenture Strategy, Banking, Netherlands

Britta Kotthaus-Krahmer

Director – Financial Services, Technology Consulting

Fabrice Asvazadourian

Managing Director – Strategy & Consulting, Banking Lead, Europe

Arpit Parnerkar

Payments Go-To-Market Lead – Financial Services, Middle East

Giorgio Flori

Managing Director – Financial Services Portfolio Lead, UAE

Ewa Wojcik

Management Consulting Senior Manager – Banking

Masa Al Chalabi

Senior Manager – Financial Services, Middle East

Alice Mackay

Technology Consultant – Strategy & Consulting, Payments

Scott Reddel

Managing Director – Wealth Management Lead

Chris Scislowicz

Managing Director – Credit

Rishi Chawla

Managing Director – Strategy & Consulting, Banking

Jess Murray

Managing Director – Interactive, Banking Lead, North America

Samuel Yates

Strategy Manager – Strategy & Consulting

Max Di Gregorio

Managing Director – Financial Services, Middle East

Sai Debashis

Management Consulting Manager

Howard Bush

Senior Manager – Strategy & Consulting

James Pashutinski

Management Consultant – Technology Strategy & Advisory

Accenture Banking

Guest Blogger Series

Brent Chaters

Managing Director – Customer & Marketing Transformation, Canada

Colette Prior

Managing Director – Credit Services

Aditi Kapoor

Management Consulting Manager – Payments

Alan Kronovet

Executive Vice President & Head of Commercial Mortgage Servicing – Wells Fargo

David Jones

Managing Director – Global Intelligent Solutions Lead, Financial Services

David Cruickshank

Wealth Management Lead – Strategy & Consulting, Canada

Dr. Bridie Fanning

Managing Director – Talent & Organization Practice Lead, Financial Services, North America

Michael Monday

Managing Director – Accenture Security, Banking Lead, North America

Olivia Jeavons

Manager – Financial Services

Richard Anstey

Manager – Supply Chain & Operations Strategy

Saul Shagam

Director – Technology Strategy & Advisory

Tom Merry

Managing Director – Banking Strategy

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Christof Innig

9 Apr 2021

Core Banking,

Sustainable Banking,

In banking, sustainability is the new digital. Now what?

This year´s reporting season has brought sustainability and environmental, social and governance (ESG)-related efforts to the forefront of international banks’ annual reports, including their future o...

ESG,

Sustainability,

Sustainable banking,

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Rohit Mathew & Oliver Reppel

6 Apr 2021

Payments,

Open Banking in the Middle East: Time is of the essence

This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey. Sub...

APIs,

Monetising Open Banking APIs,

Next-Generation Payments,

Open Banking,

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Sulabh Agarwal & Samuel Yates & Tom Merry

15 Nov 2021

Payments,

Key trends shaping the future of payments

In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...

Payments,

Payments Navigator,

payments trends,

top trends in banking,

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Fergus Gordon

15 Jun 2021

Setting the stage for the best banking innovations of 2021

The Efma-Accenture Banking Innovation Awards have been a catalyst for innovation in banking since their inception in 2013. Since then, I look forward to them every year as the industry rewards and cel...

Artificial Intelligence,

Digital Transformation,

Efma-Accenture Banking Innovation Awards,

Innovation,

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Michael Abbott

10 Dec 2021

Hit or miss? Our Top 10 Banking Trends, reviewed

Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...

Banking Innovation,

Banking trends,

future of banking,

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Alan McIntyre

30 Mar 2021

The personalities driving today’s banking consumers

The COVID-19 pandemic has driven a rapid uptake of digital banking around the world. The incredible speed of the adoption has rewritten some of the fundamentals of the industry, including how consumer...

Banking consumer study,

COVID-19,

Digital,

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Amit Mallick & Sudipta Kundu

3 Mar 2021

Payments,

Request to Pay—a growing global trend in payments

In my last post, I talked about the important role Request to Pay (RtP) will play in the future of payments—it will , bring flexibility to payers, cost reduction and efficiency to billers, and a huge ...

Open Banking,

Payments Navigator,

Request-to-Pay,

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Michael Abbott

19 Jul 2021

Payments,

It’s back to the future for payments

This blog is based on my keynote presentation at the 2021 Payments Canada SUMMIT Payments leaders probably feel like they are living in the future right now. The pandemic changed the industry forever....

Banking trends,

Digital Payments,

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Sulabh Agarwal

6 Oct 2021

Payments,

Banking’s digital shift: Decision time for payments players

The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150...

Next-Generation Payments,

Payments,

Payments Navigator,

Truly Digital Banking,

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Amit Mallick

25 May 2021

How the pandemic accelerated digital payments innovation

The COVID-19 pandemic has pushed digital payments into a new era as businesses around the world were forced to switch quickly from in-store to online. As more and more consumers started to shop online...

COVID-19,

Digital Payments,

Disruption,

Payments Navigator,