Banks around the world right now are racing to the cloud. Are the winners of the race already too far ahead to catch? In my previous posts in this series, we’ve looked at the forces driving most banks to kick their cloud transformation journeys into high gear. We’ve also looked at the talent and people…

As the way we exchange value changes, taxation faces a pivotal moment. Historically speaking, taxes have been taxing.   This is more than a silly joke—though I will grant that it’s also that. Since the inception of taxes, the payment and collection of them has been filled to the brim with delays, hassles, and needless complications.   But new developments in…

This blog is based on my keynote presentation at the 2021 Payments Canada SUMMIT Payments leaders probably feel like they are living in the future right now. The pandemic changed the industry forever. Digital adoption has exploded across all age groups. Uptake of tap-and-pay has likewise gone through the roof. It feels like the industry…

Auto and equipment buyers are no longer satisfied with simply financing an asset, the traditional way of paying for such things. Instead, they want maintenance and service included, and they expect more flexible payment plans. For lenders and lessors, adopting a servitization financing model is no simple matter—it’s a shift that impacts all areas of…

Human touch, digital reach As I write this, parts of the world are slowly returning to a new version of normal. But many of us are still experiencing, or are in recovery from, the massive upheaval brought about by COVID-19. With governments slowly pulling back financial relief measures, those who relied on state funds will…

The power of the cloud is not new for banks. But we are rapidly approaching a tipping point in the industry’s adoption of the cloud, spurred partly by the digital acceleration caused by the pandemic. Nearly every bank has adopted the cloud in some form, or are planning to get there soon. The reason for…