In today’s fast-evolving digital landscape, where payments are becoming faster, smarter, and increasingly fragmented, cash is quietly losing ground. Consumer cash usage in Europe now accounts for only 17%, down from 38% in 2022. What used to be the cornerstone of monetary systems is now a shrinking piece of the puzzle—especially in regions like Europe…

Commercial banking is at a strategic inflection point. As we look ahead to the next five years and beyond, the question is no longer how to keep pace with change—but how to lead it. Commercial banks have the potential to achieve accelerated growth, even amidst geopolitical and economic uncertainties. Success in this dynamic landscape will…

Despite significant investments in cybersecurity, customers lack trust in the banking system’s ability to protect their data. “Trust is the bedrock of business. It transforms transactions into relationships and clients into loyal advocates.” According to Accenture’s recent Banking Consumer Study surveying 49,000 respondents across 39 countries, 58% of banking customers are concerned about the security…

The use of AI in the payments industry is not a new phenomenon. In fact, Accenture’s recent Payments Technology Reinvention Study shows that leading banks are already investing significantly in AI and generative AI and have managed to automate 40% of manual tasks in their payments business. Advancements in speech recognition, image generation and machine…

The financial services sector, like many industries, is undergoing a transformation to drive new revenue streams and profitability. This shift is fueled by evolved and new business models based on advanced technologies and aimed at meeting client expectations. Similar to other industries, financial services organizations are focused on streamlining cost-to-serve mechanisms and enhancing productivity. However,…