BRANCH TRANSFORMATION

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Branch Transformation

Latest Branch Transformation blogs

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Future-proofing the branch network beyond COVID-19

In the first six months of 2020, the global COVID-19 crisis rapidly accelerated the evolution of the branch-network ...

Transforming bank branches into “Experience Stores”
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Transforming bank branches into “Experience Stores”

In the previous blog in this series we looked at some of the eight attributes of the Experience Store, our term for a ...

New store types, new technologies for retail banks
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New store types, new technologies for retail banks

In the previous blog in this series, we began to explore the first four of eight key attributes of the “Experience ...

Defining success in the bank “Experience Store”
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Defining success in the bank “Experience Store”

In the first blog in this series, we described trends pushing banks toward a new model for their physical presence.  ...

There’s still life in your bank branch network
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There’s still life in your bank branch network

It is true that, as more sales and servicing activities go digital, there is a reduction in work done in the branch ...

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Branch Transformation Authors

Peter Kirk

Global Customer Insight & Growth Lead – Financial Services