Filter by:
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. ...
There have been impressive technological advances in banking systems in recent years. But banks can’t just purchase new ...
Printer paper, baseball news and nice restaurants. What do these things have in common? They were the three predictors ...
With new technologies on the rise, disruption, risks and job insecurity are more common than not. A recent report by ...
As we sail through the storms of disruption, how do we make sure the crew are on-board for the whole journey and we are ...
Out at sea in the storms of disruption, it’s easy for fear to set in. The crew feeling safe as a team together matters ...
In the storms of disruption, it’s natural for the crew and captain to get frightened, but if they have built resilience ...
Here are the top news stories in talent & organization from this week. Why banks must be bold on talent With the ...
In the storms of disruption, it is very easy for even the most experienced crew to become frightened and lose its ...
In the previous parts of this series, I explained how trust in the workplace is both the critical currency and the ...
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global...
We’re a little over halfway through 2023, but it feels like we’ve already seen more than a year’s worth of major banking news since January. With all due respect to the impact of generative AI—which w...
How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According to recent Accenture research, banking customers view loyalty as a two-way street:...
The years-long ISO 20022 journey has achieved a major milestone this year: it is now being used for cross-border payments. The new standard successfully launched globally in March 2023 with SWIFT CBPR...
In their first post, “It’s now or never: Time for central banks to embrace change,” my colleagues Rohit Mathew and Oliver Reppel explored why central banks need to transform digitally to ensure they c...
PSD2 helped drive electronic payment and data-sharing volumes while enhancing security. So why is the EU proposing to enhance it with the new Payment Services Directive 3 (PSD3) and Payment Services ...
Spring is a time when most people, bankers included, take a fresh look at the challenges they face and tackle them with renewed vigor. Commercial banking should be on this year’s spring-cleaning list....
Early trials with generative AI show that the tangle of legacy code that hinders every aspect of the transformation of banks’ core products and services could be quickly and effectively resolved. By ...
With 2023 in the rearview mirror, we can look back on the year with 20/20 clarity. This year saw banks confronting multiple risks, some foreseeable and others less so. If the year has taught us anythi...
