It’s an open secret in payments that the commercial client experience is often second-class, far surpassed in both ...
While unfortunate, the rising tide of fraud is not necessarily surprising. Financial criminals have been targeting ...
Banks and other incumbent payment players face an intriguing paradox right now. They must innovate to stay relevant, ...
In February 2023, the UK government released a consultation on draft legislation for Buy-Now Pay-Later (BNPL) services, ...
There’s a lot of buzz about next-gen payments rails globally, but where does North America stand when it comes to ...
The COVID-19 pandemic increased the tempo of change in consumer behaviors and expectations. Payments, ...
It’s been a busy conference season, and one of my highlights was attending Sibos in Amsterdam, where more than 10,000 ...
A recent Accenture survey found that embedded finance offerings to small and medium-sized enterprises could increase ...
The payments industry has undergone unprecedented transformation in recent times given the global pandemic, ...
Everyone seems to be climbing aboard the buy now, pay later (BNPL) bandwagon, as I discussed in my last blog, Can banks ...
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. Thanks, generative AI! We’re at an inflection point. Every day, we see how artificial i...
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global...
We’re a little over halfway through 2023, but it feels like we’ve already seen more than a year’s worth of major banking news since January. With all due respect to the impact of generative AI—which w...
How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According to recent Accenture research, banking customers view loyalty as a two-way street:...
Generative AI: what’s in it for me? Everyone, including auto and equipment finance providers, wants to know. The way I see it, it’s a technology that will have far-reaching impacts on the lending and ...
The years-long ISO 20022 journey has achieved a major milestone this year: it is now being used for cross-border payments. The new standard successfully launched globally in March 2023 with SWIFT CBPR...
PSD2 helped drive electronic payment and data-sharing volumes while enhancing security. So why is the EU proposing to enhance it with the new Payment Services Directive 3 (PSD3) and Payment Services ...
Banks and other incumbent payment players face an intriguing paradox right now. They must innovate to stay relevant, but their discretionary budgets for innovation are limited. They must find a way to...
Technical debt is a well-known issue in the software world, but it is becoming increasingly top of mind for banks—particularly banks undertaking a cloud transformation. Deciding what to do about tech ...
