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BANKING CONSUMER STUDY

Accenture

Banking Consumer Study

Latest Banking Consumer Study blogs

How banks can reimagine a winning loyalty strategy
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How banks can reimagine a winning loyalty strategy

How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According ...

3341 Views

5 ways to reignite customer relationships for growth

Banking has been blasted by the winds of change in 2023. If you think we’re not in Kansas anymore, you’re not alone. ...

2467 Views

Three ways for banks to re-imagine service—and grow sales

Many organizations still view customer service as a cost of doing business. As a result, they focus mostly on improving ...

2750 Views

How banks can resist commoditization in a digital world

In this series we’ve looked at a range of important subjects for banks looking to grow and gain competitive advantage ...

View our latest insights

Banking Consumer Study: Making digital more human

Accenture details how banks can stand out and build a trusted digital banking customer experience touch as banking preferences shift digital.

Purpose: Driving powerful transformation for banks

Banking on empathy

Banking Consumer Study Authors

Michael Abbott

Senior Managing Director – Global Banking Lead

Dilnisin Bayel

Managing Director – Credit Lead, Europe

Jess Murray

Managing Director – Song, Banking Lead, Global
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