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Generative AI: what’s in it for me? Everyone, including auto and equipment finance providers, wants to know. The way I ...
Technical debt is a well-known issue in the software world, but it is becoming increasingly top of mind for ...
The pandemic has shown us the dangers of putting efficiency above all else. Systems and processes, at organizations ...
Commercial banking customers value the human relationships they have with bank employees, who provide advice, support ...
In the first post in this series on data-driven mastery in banking Four ways data can improve banks’ bottom line, ...
It’s time to reimagine the auto loan and leasing process. With all the digital tools at our disposal, buyers expect a ...
$140 billion. That’s how much, according to Accenture research, that the North American financial services market could ...
In recent years, much has been written about technologies like artificial intelligence (AI) and automation, and their ...
Here are the top news stories in talent & organization from this week. Why banks must be bold on talent With the ...
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. Thanks, generative AI! We’re at an inflection point. Every day, we see how artificial i...
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global...
We’re a little over halfway through 2023, but it feels like we’ve already seen more than a year’s worth of major banking news since January. With all due respect to the impact of generative AI—which w...
How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According to recent Accenture research, banking customers view loyalty as a two-way street:...
Generative AI: what’s in it for me? Everyone, including auto and equipment finance providers, wants to know. The way I see it, it’s a technology that will have far-reaching impacts on the lending and ...
The years-long ISO 20022 journey has achieved a major milestone this year: it is now being used for cross-border payments. The new standard successfully launched globally in March 2023 with SWIFT CBPR...
PSD2 helped drive electronic payment and data-sharing volumes while enhancing security. So why is the EU proposing to enhance it with the new Payment Services Directive 3 (PSD3) and Payment Services ...
Banks and other incumbent payment players face an intriguing paradox right now. They must innovate to stay relevant, but their discretionary budgets for innovation are limited. They must find a way to...
Technical debt is a well-known issue in the software world, but it is becoming increasingly top of mind for banks—particularly banks undertaking a cloud transformation. Deciding what to do about tech ...
