Accenture Banking Blog

Commercial Banking Top Trends in 2023

Prepare and reset for your next move

The world of commercial banking faces uncertainty today. As a result, it is difficult to make confident decisions about the medium-to-long term. However, Accenture believes commercial banks have an opportunity to reinvent themselves and reposition for the future.

Unlike in the 2008 financial crisis, banks today are well-capitalized and better prepared to withstand economic shocks. They have also shown strength and resilience in fending off new rivals such as fintechs. Now, we believe, the economic climate will favor cash-flush commercial banks with strong deposit bases as fintechs scramble for funding.

The middle of 2023 may see the acceleration of the investment cycle which banks have been seeking for the better part of a decade. Those with strong balance sheets and a willingness to take calculated risks are likely to emerge from this period even stronger than they were going into it, equipped with broader, bolder capabilities to compete in the digital age.

Many banks will be cautious about investing before the macro-economic trajectory becomes clearer. The imperative for action will remain strong as leaders realize a lack of progress on digital transformation risks weakening their competitive advantage, slowing digital transformation, and failing to keep pace with the expectations of their customers. In the interest of providing a clearer view of the current environment and how it is likely to unfold, we offer six trends which we believe are likely to have the greatest impact on the industry in the next 12 months.

We believe these are the six critical business trends every commercial banker should consider as they plan for the year ahead.


Jared Rorrer

Managing Director - Global Commercial Banking Lead

American Banker webinar 2023

Video transcript


Frequently asked questions

Central banks worldwide have increased interest rates to levels not seen since before the financial crisis of 2008/9. The end of the 'borrower's market in credit is the macrotrend that sets the stage for the other commercial banking trends we expect to emerge in 2023. We believe that commercial banks will be able to manage the risks due to credit deterioration and serviceability challenges. They will also reap an interest income windfall from rising net income margins (NIMs). Leading institutions will invest their NIM bonus in enhanced capabilities that build competitive differentiation.

Commercial banks must complete the hard work of tech modernization as well as process and data simplification, all while maintaining a robust controls environment. They must also ensure their policies do not prevent meaningful progress and change.

Commercial banks are doubling down on data, advanced analytics and AI to make fast and well-informed decisions. Digitalization offers banks a way to simultaneously improve the customer experience and reduce operational costs. Leveraging Open Banking, application programming interfaces (APIs) and the cloud, meanwhile, enables commercial banks to create vibrant digital ecosystems, reach customers at scale and access new markets.

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