Banking in the metaverse: The next frontier
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
Latest North America Banking Operations Survey blogs
4623 Views
Automating bank operations? Keep eyes wide open
Customer experience is the grand basis of competition in today’s business world. Unfortunately, most financial services ...
1374 Views
Another way to the bank customer? Bring the back office to the front line
74% of survey respondents say improving customer experience is currently their top strategic priority In Pixar’s ...
View our latest insights
Banking Top 10 Trends for 2022
Our annual Top 10 Banking Trends report predicts the trends that will shape banking’s future.
The ultimate guide to banking in the metaverse
The future of banking: Time to rethink business models
The ultimate guide to banking in the metaverse
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
Rise of the “super-app”: Opportunity or threat?
Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But...
Key trends shaping the future of payments
In a post-COVID world we have seen dramatic changes in the way customers pay, from the further shift towards a cashless society to a digital revolution in e-commerce payments. As we look forward, we s...
Hit or miss? Our Top 10 Banking Trends, reviewed
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
Growth in digital payments: A cross-industry view
Digital payments are gaining popularity as cash usage declines around the world. While card payments still dominate in countries where they have a large incumbent advantage, digital products like paym...
Banking’s digital shift: Decision time for payments players
The pace of change in payments right now might seem overwhelming. The pandemic has supercharged the trend towards contactless, online and instant payments. Contactless payments, for instance, grew 150...
It’s back to the future for payments
This blog is based on my keynote presentation at the 2021 Payments Canada SUMMIT Payments leaders probably feel like they are living in the future right now. The pandemic changed the industry forever....
The next big payments disruptors may surprise you
At the recent Money 20/20 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executiv...
Unlock the promise of Open Banking market infrastructure
Open Banking allows customers to share access to their banking data with trusted third parties, which then provide the customer with a better banking experience. Its adoption has been uneven around th...
