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As I introduced in my previous blog post, digital fluency is essential for banks’ performance in the near-term (to ...
Which musical artist has had the longest-running streak at the top of the Billboard Hot 100 list? If you guessed The ...
Throughout this blog series, I’ve been looking at a research study from Accenture and CIPD that shows a gap between ...
As we’ve explored in this blog series, effective learning is the combination of ‘anytime, anywhere’ learning that’s ...
Shell is an international energy company that operates in more than 70 countries and employs more than 82,000. One of ...
Imagine it’s Saturday morning. You and your family plan to ride your bikes to the pier for lunch. There’s just one ...
In 2015, Scottish Water launched its Skills Academy, a programme designed to address digital skills gaps and build ...
During the COVID-19 pandemic, many organisations have had to redeploy, upskill or reskill staff quickly. Yet, even ...
When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021. With bigtech giants like...
As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse. While extended reality (XR) technology has been...
Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But...
The disruptions of the past two and a half years have dispelled the notion that cloud migration is a distant proposition. Instead, the cloud is the 21st century foundation for 21st century banking. Ba...
Buy now, pay later (BNPL). It’s a message that appeals to customers, and it’s a growing trend that’s shaking up the credit industry. Fintechs have been moving aggressively to offer BNPL point-of-sale ...
At the recent Money 20/20 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executiv...
There’s a buzz in the payments industry following Apple’s announcement that it will enable “tap on phone” on its devices. Let’s take a closer look at this opportunity and why everyone is talking about...
Most of the time, major moments of change only become obvious in retrospect. But the COVID-19 pandemic has been a watershed moment for banking visible in real-time. Each new day in 2022 takes us furth...
Every January since 2018, our annual “Top 10 Banking Trends” report has attempted to cut through the noise and reveal the real forces shaping the industry’s future. On top of the bold predictions and ...
You can divide the history of money into five epochs, with each creating a new paradigm for the exchange of value. We are about to enter the next one—and it might just mean that the idea of money will...
