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Latest digital services blogs

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Delight customers with easy and invisible payment experiences

In early 2020, when the COVID-19 pandemic shut down many everyday services, people discovered new ways of doing ...

The digital customer is here to stay – five principles to keep them engaged
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The digital customer is here to stay – five principles to keep them engaged

In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the ...

The rise in consumers’ digital engagement: a blessing or a curse for UK banks?
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The rise in consumers’ digital engagement: a blessing or a curse for UK banks?

One of the clearest impacts of the pandemic has been to accelerate consumers’ long-running migration to mobile and ...

Finding the human touch in an increasingly digital world
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Finding the human touch in an increasingly digital world

The spike in demand for digital banking experiences caused by the COVID-19 pandemic has already reshaped the global ...

How banks can address rising skepticism in 2021
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How banks can address rising skepticism in 2021

One of the most striking results from our recent Accenture Global Banking Consumer Study is the prevalence of banking ...

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digital services Authors

Alan McIntyre

Senior Managing Director – Banking

Margaret Weichert

Managing Director – Payments Lead, North America

Peter Kirk

Global Customer Insight & Growth Lead – Financial Services