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CUSTOMER BEHAVIOUR

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Customer behaviour

Latest Customer behaviour blogs

The digital customer is here to stay – five principles to keep them engaged
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The digital customer is here to stay – five principles to keep them engaged

In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the ...

The rise in consumers’ digital engagement: a blessing or a curse for UK banks?
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The rise in consumers’ digital engagement: a blessing or a curse for UK banks?

One of the clearest impacts of the pandemic has been to accelerate consumers’ long-running migration to mobile and ...

Finding the human touch in an increasingly digital world
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Finding the human touch in an increasingly digital world

The spike in demand for digital banking experiences caused by the COVID-19 pandemic has already reshaped the global ...

How banks can address rising skepticism in 2021
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How banks can address rising skepticism in 2021

One of the most striking results from our recent Accenture Global Banking Consumer Study is the prevalence of banking ...

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Accenture Banking Top 10 Trends 2022

Banking Top 10 Trends for 2022

Our annual Top 10 Banking Trends report predicts the trends that will shape banking’s future.
Accenture Ultimate guide banking metaverse

The ultimate guide to banking in the metaverse

The future of banking: Time to rethink business models

The future of banking: Time to rethink business models