Accenture Banking Blog

Key themes

  • Receivables growth has started to gain momentum, though payment rates remain elevated, with most issuers reporting high single-digit/low double-digit QoQ and YoY growth.
  • Purchase Volume growth continues to be strong with issuers reporting 15%+ YoY growth; AmEx in particular reported over 35% YoY growth as a result of improved travel spend and strong goods and services spending.
  • Net Charge-Offs remain at historically low levels and continue to fall due to continued high payment rates; some issuers reported QoQ increases in charge-offs. 
  • Earnings commentary suggests many issuers expect the favorable credit conditions to normalize going forward and losses to increase in 2022/2023. 
  • Issuer profitability remains favorable but has begun to normalize from previous quarters due to a slow / cease in reserve releases and increased operating expenses driven by elevated marketing spend (direct mail volumes) and revenue sharing / payments to merchant partners.

Notable happenings

New partnerships
SYF added Prime Healthcare to its CareCredit network; Alliance Data announced the acquisition of the NFL co-branded credit card from Barclays, a new credit card launch with Michael’s and the transition of the TBC PLCC portfolio from Synchrony/Citi; TD announced a PLCC partnership with BrandSource (currently with Citi)​.

Partnership developments
Chase renewed its co-brand partnership with Southwest; Citi renewed its partnership with Macy’s; ADS renewed its partnerships with Ulta Beauty and Toyota/Lexus; SYF renewed several PLCC partnerships including American Signature Furniture and Husqvarna.

New products/features
AmEx relaunched the Morgan Stanley card to offer cash back rewards; COF launched its new Venture X premium travel card; Chase and Hyatt launched a new SMB co-brand card; WFC launched its new Reflect card; SYF to offer POS financing through Fiserv’s Clover system.

Mobile & tech
AXP to enable cardholders to pay for healthcare and auto payments via installments in partnership with Opy; Google announced the rollout of its Pay-via-Voice feature in Gpay; Amazon added Affirm and Venmo as payment methods in Amazon Pay; SYF announced a strategic investment in Skipify; Klarna launched its “Pay Now” feature in US; Afterpay launched a BNPL solution for subscription payments.

Industry statistics (based on non-retail card issuers in scorecard section)

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1 Total receivables for all issuers below at end of 4Q21.2 Total purchase volume of all issuers below in 4Q21, not annualized.3 After-Tax ROA of issuers that publicly report – Citigroup, Capital One, Synchrony, Discover and ADS.4 YoY = Year-over-year change versus 4Q20. 5 QoQ = Quarter-over-quarter change versus 3Q21.

Issuer scorecard ($billions)-Q4 2021 

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1 Capital One is US consumer and small business credit cards and installment loans. Purchase volume excludes cash advances. 2  American Express changed its reporting method as of 2Q18; all figures are for US Consumer segment (revolving and charge products) which no longer reports net income. 3 Discover receivables, purchase volume (excludes cash advances), and losses are US domestic card only; ROA includes all of Digital Banking segment (credit card loans represents ~80% of Digital Banking loans). 4 All figures include all SYF business lines (i.e., Home & Auto, Digital, Diversified & Value, Health & Wellness, Lifestyle, and Other). Credit Card accounts for ~95% of total receivables. 5 Alliance Data changed its reporting in Q4 2021 to no longer report Card Services segment profitability, ROA shown above reflects single “Continuing Operations” segment (majority of which is credit card income) following divestiture of LoyaltyOne; previous quarters have been adjusted to reflect this change.

Year-over-year growth rate trends

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Profitability trends – ROA proxy

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1 After-Tax ROA is a weighted average of – Citigroup, Capital One, Synchrony, Discover and ADS.

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