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What banks will want to become: a living business
Posted on August 9th, 2017

What banks will want to become: a living business

Winnie-the-Pooh isn’t normally considered a business guru, but it turns out that A.A. Milne had a pretty good grasp on the...
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Payments^5
Posted on August 7th, 2017

Payments^5

Five themes are driving change in payments today. Individually they have a significant impact on the way we pay. Combined,...
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Discover how your bank can become a change master
Posted on July 20th, 2017

Discover how your bank can become a change master

I’ve been a big Doctor Who fan since I first cowered behind my parents’ sofa in Scotland in the early 1970s, hiding from...
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PSD2: Scoping out the impacts of the RTS
Posted on July 19th, 2017

PSD2: Scoping out the impacts of the RTS

The PSD2 regulatory technical standards for strong customer authentication (SCA) and secure communication (SC) are proving...
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This way to predictive mortgages: Three digital tools banks can use in the battle to acquire customers
Posted on June 26th, 2017

This way to predictive mortgages: Three digital tools banks can use in the battle to acquire customers

Steve Jobs once said, “Your customers dream of a happier and better life. Don’t move products. Instead, enrich lives.” Considering...
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Customers are open to robo-advice—with a few conditions
Posted on June 16th, 2017

Customers are open to robo-advice—with a few conditions

In my first blog of this series on our latest UK banking consumer survey—Beyond Digital—I explained why there’s still plenty...
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