Five steps to banking cyber resilience
With 2023 in the rearview mirror, we can look back on the year with 20/20 clarity. This year saw banks confronting multiple risks, some foreseeable and others less so. If the year has taught us anything, it’s that banks can do more to guard against the risk they can predict, and risk they may not…
The ultimate guide to product innovation in banking
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, banks need to be on the pulse of these needs and create products to solve them—to unlock value for both their customers and the bank.…
How to deal with rising competition and risk in commercial payments
It’s an open secret in payments that the commercial client experience is often second-class, far surpassed in both innovation and investment by consumer offerings. For years this disparity didn’t reach the bottom lines of incumbent payments providers, but our new research, Reinventing commercial payments for profitable growth, suggests it’s now creating competitive vulnerabilities. We found that…
EU future-proofs its payments and Open Banking ecosystem with PSD3
PSD2 helped drive electronic payment and data-sharing volumes while enhancing security. So why is the EU proposing to enhance it with the new Payment Services Directive 3 (PSD3) and Payment Services Regulations (PSR) package, and what does this entail? 1) Gaps in the regulatory application of PSD2. The new framework will create a consistent regulatory…
3 Ways Generative AI Will Transform Banking
One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global GDP. So what, exactly, will gen AI mean for banks? Much of the conversation today around the technology generates more heat than…
Reviving the central bank: Getting (everyone) on the data train
In their first post, “It’s now or never: Time for central banks to embrace change,” my colleagues Rohit Mathew and Oliver Reppel explored why central banks need to transform digitally to ensure they can fulfil their mandate. In this post, they explain how central banks can go about changing the way they use data and…
Michael Abbott & Valerie Abend
Five steps to banking cyber resilience
Michael Abbott & Jess Murray & Jared Rorrer
The ultimate guide to product innovation in banking
Sulabh Agarwal
How to deal with rising competition and risk…
Amit Mallick
EU future-proofs its payments and Open Banking ecosystem…
Michael Abbott & Keri Smith
3 Ways Generative AI Will Transform Banking
Michael Abbott & Rohit Mathew & Oliver Reppel
Reviving the central bank: Getting (everyone) on the…
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Peter Beardshaw
Managing Director – Strategy & Consulting, Global Financial Services Sustainability Lead
Masashi Nakano
Senior Managing Director – Banking Lead, Growth Markets, Financial Services Japan Lead
Dr. Bridie Fanning
Managing Director – Talent & Organization Practice Lead, Financial Services, North America
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Breaking barriers: Exploring how banks scale generative AI for growth
Disclaimer: ChatGPT did not write our post, but we did ask it for title suggestions and picked our favorite one. Thanks, generative AI! We’re at an inflection point. Every day, we see how artificial i...
The ultimate guide to product innovation in banking
The pace of change is not slowing down. Customers’ expectations have radically changed, and they expect much more from their banking products and services than ever before. To maintain relevance, bank...
3 Ways Generative AI Will Transform Banking
One year after ChatGPT’s public launch, generative AI is probably still the hottest topic in the world of business—and with good reason. Research suggests gen AI could add almost $7 trillion to global...
BNPL: Strategies for banks to get it right
As consumers experience economic turbulence due to inflation and rising interest rates, they want to be able to pay anywhere, anytime, anyhow. For banks to stay ahead of an increasingly complex paymen...
Four strategies for consumer payments growth in 2023
The COVID-19 pandemic increased the tempo of change in consumer behaviors and expectations. Payments, characteristically, is at the forefront of the change. In “Payments Gets Personal—Strategies to St...
Checking in on the Banking Top 10 Trends for 2023
We’re a little over halfway through 2023, but it feels like we’ve already seen more than a year’s worth of major banking news since January. With all due respect to the impact of generative AI—which w...
How banks can reimagine a winning loyalty strategy
How loyal are your customers? And do they feel truly rewarded for their ongoing relationship with your bank? According to recent Accenture research, banking customers view loyalty as a two-way street:...
Unleashing the power of Gen AI in Specialty Finance
Generative AI: what’s in it for me? Everyone, including auto and equipment finance providers, wants to know. The way I see it, it’s a technology that will have far-reaching impacts on the lending and ...
Commercial banks must now focus on fundamentals
Having pulled through the Covid pandemic, the unravelling of international supply chains and a global energy crunch, commercial banks must now grapple with a spike in interest rates and the collapse o...
5 ways to reignite customer relationships for growth
Banking has been blasted by the winds of change in 2023. If you think we’re not in Kansas anymore, you’re not alone. The industry right now has a surprising amount in common with some of the most icon...