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Posted on June 16th, 2017

Customers are open to robo-advice—with a few conditions

In my first blog of this series on our latest UK banking consumer survey—Beyond Digital—I explained why there’s still plenty of life in the bank branch, since even younger customers...
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Customers are open to robo-advice—with a few conditions
Posted on June 7th, 2017

The evolving world of eCommerce payments

Since the first eCommerce transaction in 1994, eCommerce has grown rapidly, impacting the way...
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The evolving world of eCommerce payments
Posted on May 19th, 2017

Four new, urgent bank models fit for winning in the digital economy…and beyond

As a youngster, former U.S. President Ronald Reagan couldn’t decide what type of shoes he wanted....
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Four new, urgent bank models fit for winning in the digital economy…and beyond
Posted on April 26th, 2017

Why bank branches—and human contact—are not going away any time soon

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch,...
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Why bank branches—and human contact—are not going away any time soon
Posted on April 26th, 2017

New channels, new voices: Customer engagement goes digital

Leading Accenture’s FinTech programme is one of the most exciting jobs in the business. It...
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New channels, new voices: Customer engagement goes digital
Posted on April 20th, 2017

Paving the way for a new anti-money laundering and know your customer talent...

In this blog series about anti-money laundering programs and know your customer initiatives...
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Paving the way for a new anti-money laundering and know your customer talent...
Posted on April 17th, 2017

Ch-ch-changes—It’s time to address cybersecurity threats in banking

David Bowie’s guitarist Carlos Alomar recently described the challenge of playing with a genius...
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Ch-ch-changes—It’s time to address cybersecurity threats in banking